The focus of this release is user management, as we continue to make security a priority. 

New Functionality


User Management


How we manage users has changed.  All user management, and log on activity is now managed under identity.virsae.com. 


Important Note

if you encounter an error when you log on to VSM today, please ensure you are using https://<yourdomain>.virsae.com to log on, and not  https://<yourdomain>.virsae.com/Account/Login

For example use, https://servicemanagement.virsae.com


There is a sleek new UI for editing your user profile, as well as full user administration, including:

  • New user invites
  • Editing user details
  • Editing user profile settings
  • Assuming a different entity
  • Suspending/Unsuspending a user's account
  • User password reset
  • Deleting users
  • Over-riding customer account settings
  • Editing user permissions
  • Export

Access it under: 

  • Edit Profile
  • Administration → Manage All Users
  • Service Desk → Manage Customer → Manage Users



Read more...


Improvements to Network Connectivity Configuration

In a recent update, VSM added new functionality around Network connectivity configuration, giving users more extensive control around the frequency with which to conduct network connectivity (ping) tests, and when to raise an alarm for their locations, or even customizable for specific equipment.  This is configured under Service Desk → Equipment Locations → Network Connectivity.

Users can customize alarms based on

  • Maximum ping response times
  • Average ping response times
  • Packet lost ping statistics

The wording around packet loss was ambiguous.  This has been corrected, and updated to specify it as a percentage. 



Include Session Manager Data on Extension Activity Report


Bug fixes

  • Starting some dashboards could redirect user back to log on page: Previously there was a problem when launching some dashboards, the users were redirected back to the log on page.  This was caused in some cases where a dashboard was copied and then shared.  The issue has now been fixed. 
  • SIP Session Trace not showing all data: The SIP Session Trace Page was not showing data from all session managers despite being shown in the SysLogs under Files and Folders.  Data from only one server was shown.  This has now been fixed.  SIP data from all servers uploading syslog data can be viewed on the SIP Session Trace page. 
  • Not possible to upload large data files to Files and Folders.  This has now been fixed. 


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