Files and Folders is a documentation and data sharing tool for business partners and customers - no need to navigate outside of VSM to a third party document sharing system.

  • It can be used to view auto-generated system content, such as schematics, backups or log files, as well as user-generated content. 
  • Business partners can specifically share content with selected customers.
  • Customer can share files with their business partner eg: wireshark file
    • customer uploaded files are automatically viewable by their business partner

Auto-generated content is accessible via subscription to the applicable module eg: Configuration Manager.

Content is differentiated by three icons:


  • Automatic system-generated content, for example back ups, schematics or log files 

  • User generated content, for example documentation or software images
  • Shared content


Access Files and Folders under Service Desk → Files and Folders, or if you are a business partner administrator, under Administration → Files and Folders. 

Conditions of use:

  • Files uploaded to Files and Folders are scanned for malicious content however no malicious content shall be knowingly uploaded to Files and Folders (virus, malware etc.)
  • File content shall be governed by and comply with any customer or partner Acceptable Usage Policies.

Virsae accepts no responsibility for any consequences of uploading malicious, objectionable or sensitive content


Access to Folders with automatic system generated content is determined by the Customers subscriptions:

  • Configuration Manager = Teams Cloud Service
  • Configuration Manager = As Built Schematics
    • ACM Vector diagram
    • Network Topography diagram
    • Media Gateway diagram
    • Network Region diagram
  • Continuity Manager = Back Up
  • Service Desk = CMS Call History
  • Service Desk = Line URI for Microsoft Teams
  • Availability Manager = SIP Traces
  • Availability Manager = SysLog Files
  • Availability Manager = Voice Quality Daily Analysis


To share a folder,  right-click on a folder and click share. Then select options for sharing.

Note: When a Customer level user uploads a file, by default it can be seen by their Business Partner.


Similar to other mainstream cloud documentation systems, shared content is visible in a ‘Shared with me‘ folder.