Business Partner Users

Service Desk > Access Concentrator > Access Concentrator

Provides a Business Partner remote access to equipment for configuration and maintenance.

Once the equipment is selected valid protocols are offered to connect such as TELNET, SSH, RDP, etc.

Service Desk > Access Concentrator > Options

RDP Options for Access Concentrator. (per customer settings)

Service Desk > Access Concentrator > Session History

Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)

Customer Users

Service Desk > Access Concentrator > Session History

Administrators can view the transaction history for remote access, used by their Business Partner.

• Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)

Service Desk > Manage Customer

Customers can disable or enable their Business Partner remote access by selecting the disable check box on the Customer Details page.