Business Partner Users

Service Desk > Access Concentrator > Access Concentrator

Provides a Business Partner remote access to equipment for configuration and maintenance.

Once the equipment is selected valid protocols are offered to connect such as TELNET, SSH, RDP, etc.

Note: A customer has the ability to disable remote access. This can be viewed via Service Desk> Manage customer.


Service Desk > Access Concentrator > Options

RDP Options for Access Concentrator. (per customer settings)


Service Desk > Access Concentrator > Session History

Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)


Figure 1 - Menu options available to Business Partners





Customer Users

Service Desk > Access Concentrator > Session History

Administrators can view the transaction history for remote access, used by their Business Partner.

  • Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)


Service Desk > Manage Customer

Customers can disable or enable their Business Partner Remote Access by selecting/de-selecting the check box on the Customer Details page.

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