Dashlet Settings

When adding the Microsoft Teams Call Summary dashlet to a dashboard, it is located in the System Health category. The dashlet can be set to a summary period of 1, 6, 12 or 24 hours.

Dashlet content

1. Stream Quality - an overview of quality in graphical form and summary table. 
2. Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
   • Media Type by modality
   • Originating Direction (Inbound or Outbound)
   • Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,  
   • Agents - Logged-In and configured