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Microsoft Teams Cloud Service

Authentication methods

Microsoft Teams Cloud Service can now use a shared secret or a certificate as the authentication method.

We've added the ability to upload a certificate to be used as the authentication method. The uploaded certificate must be associated with the customer's Application Id and the Tenant Id configured for the service. Valid file types for certificates are PFX and PEM only.

Line URI data collection

Collect Line URI data to produce a daily document which contains all users and their associated information including Line URI details. The documents are produced daily at midnight UTC.

This document will contain the following fields for each Teams user: InterpretedUserType, DisplayName, Alias, UserPrincipalName, LineURI, Title, Office, City, StateOrProvince. These daily documents are located within 'Files and Folders > Teams Cloud Service'.

To setup data collection select the 'Line URI' tab when creating or editing the Microsoft Teams Service in 'Manage Cloud Services'. Find more information on configuration here...


Avaya SBC Access concentrator update

We've made access to Avaya Session Border Controller (SBC) via Access Concentrator easier for our partners with two SSH options. You'll now find the Secure Shell protocol SSH 222 Connect available to choose.  Both the SSH Connect and SSH 222 Connect options use the same launch script and options already administered for SSH.

  • SSH uses port 22
  • SSH 222 uses port 222

New Dashboard Service Promoted from preview

You can access the new dashboard service by simply right-clicking on one of your dashboard names and select Open Dashboard from the menu select. To view in the old dashboard service, simply right-click on your dashboard name and select Open Dashboard Classic.

For those with "Auto-start dashboards" enabled, this will auto-launch in the new service.


Bug Fixes

Avaya LSP and ESS alarms were being received but were not displaying in the Alarms report. These now display on the Alarms report.

Files and Folders was not displaying all Back Ups files in the UI. This has now been fixed.

On the Microsoft Teams Call Records grid, calls with feedback of notRated will now show as" Has Feedback = No". The User Feedback page will still show users that have not rated their call when the Teams feedback form was presented.




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