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Introduction

From Availability Manager, access the Microsoft Teams Call records grid to view Summary Statistics and the Microsoft Teams call records.

Quick Search buttons above the grid allow selection for Last 1, 6 or 24 hours, Last week or a Custom date and time frame.

Use the arrowheads to expand an organizer or a participant record to see their Segments, and associated Media. This allows you to see each modality used in the call; Audio, Video, Screen Sharing and Data.

This section also contains User Feedback if the Teams post-session survey form was completed.


Call Record details

Call Record details that can be viewed are:

  • Start Date and time
  • Duration, shown in seconds
  • Organiser - who scheduled the meeting or group call; or for PeertoPeer, who started the session
  • Participants including the name if local tenant, otherwise noted as external 
  • Type of session eg: Group or Peer to Peer
  • Modalities used showing Audio, Video, screen sharing etc
  • Stream Quality
  • Has User feedback - did a user provide feedback using the MS Teams post session survey
  • Call Record JSON document





Expand the Media to see configuration and performance metrics for each modality. On the main-audio media, it is possible to drill down further on Wi-Fi or Wired connections and some headset devices.


Jitter, Packet Loss and Latency warnings

Warnings display using the following criteria:

A Red Warning will be received when:

  • Average Jitter when the value is higher than 30 ms
  • Average Packet Loss Rate value is higher than 1%
  • Average Latency value is higher than 100 ms

An Amber warning will be received when:

  • Max Jitter when the value is higher than 30 ms
  • Max Packet Loss Rate value is higher than 10%
  • Max Latency value is higher than 100 MS


Wi-Fi, Wired and Network Speed

Clicking on wifi will show the Wi-Fi details and Network Speed results. In this example we can see that the Wi-Fi is unsecured with no encryption and open authentication.

Clicking on wired will show the Network Speed results.


Trunk links to SIP call record

It is possible to click on a hyperlink in the Trunk column to navigate to the SIP call record. This is useful when trouble shooting, including where Failure info is shown.

JSON document

Right click on a session for the Call Record to see the JSON document. This information can then be copied to Clipboard.



Microsoft Teams Call Record grid view > Show Raw Data 


Right click on a call record to show the raw data for the Call Record (JSON document)




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