VSM Everywhere allows publicly signed certificate

From VSM-E Version 1.0.98, you will now see an additional step in the VSM-E installer wizard. We've added the ability to select from three certificate options for the VSM-E client to validate against:

1. Use the Virsae Self-Signed Certificate
   • This is the default option
2. Use the Virsae publicly signed certificate provided by DigiCert
3. Use a custom publicly signed certificate of your choice

For options 2 and 3, please contact support@virsae.com before installing so that they can apply the certificate to your virtual location.

Genesys Cloud System Status Health

We've implemented dashboard visibility and alarm notification for the Genesys Cloud System Status for each Service and specific to a customers core region. 

Alarms

Alarms for outages and incidents can now be generated for the status of a customers Genesys Cloud Organization, and for each service applicable to that organization .

These can be viewed:

• on the Alarms Summary dashlet (real time)
• in Manage Alarms (unresolved alarms)
• in the Alarms Report (historical reporting)

Dashboard

The Genesys Cloud Conversations dashlet now has a rolling banner displaying the Genesys Cloud System Status for each Service and specific to the customers core region. 

Each service is displayed with status-specific colors as follows;

• Normal state is shown in green font color
• Degraded state is shown in amber font color
• Partial Outage state is shown in amber font color
• Outage state is shown in red font color
• Maintenance state is shown in blue font color,