I am considering this to be the "Selecting Appliance Type document".
I am considering this to be the "Selecting Appliance Type document".
I am considering this to be the "Selecting Appliance Type document".
Virsae Associates, business partners and customers need some sort of guidance when it comes to choosing the most suitable appliance to deploy for a given environment.
This choice comes down to a blend of the ITIL features selected, and the scale of the deployment.
Features
The software, hardware, and Raspberry Pi Collectors support all ITIL features.
The difference that each Collector type provides comes from the scale of operation that they support.
Scale
Raspberry Pi
For a Raspberry Pi Collector they typical demography of a customer should be:
- Less than 200 BHCC; and
- Less than 1,000 IP station users; and
- Five, or fewer, call server platforms; and
- Less than 20 servers or generic devices.
Typical deployment is for SMB.
Examples include Avaya IP Office, Nortel CS1K, Mitel, Linux Servers, Generic Devices.
Software and Hardware Collectors
For these Collector types, the typical demography of a customer would be close to this:
- Less than 30,000 BHCC; and
- Less than 30,000 IP station users; and
- Less than 10,000 contact centre users; and
- Five, or fewer, call server platforms; and
- Less than 100 servers or generic devices.
This is AND, not OR. The greatest influence runs from 1 through 5. For example, it is possible to have more than five call servers,
provided the total BHCC remains less than 30,000.
Typical deployment is enterprise. Examples include Skype for Business, Avaya Communication Manager and Adjuncts, Cisco Call Manager,
Nortel CS1K, Mitel, Windows and Linux Servers, generic devices.
Machine Proxy Agent (MPA)
The MPA should be installed on all Windows servers under management.
The MPA monitors Windows resources, collects events and monitors the state of services.
The MPA is only compatible with Hardware or Software Collector installations.