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Introduction

It is essential that certain prerequisites are met before you use this document to configure the web portal. Refer to the Implementation Guide for the correct process flow.


By following the flowchart you will have all the information required and the work will be completed in the correct order, so that it wont have to be repeated and tests run at the time will be relevant.

Prerequisite

This document makes frequent use of data contained in the Technical Requirements document.


All relevant sections of the Technical Requirements document must be completed before commencing with the steps in this document.

Creating a VSM Customer and Equipment Location

As a Virsae Business Partner, you will need to complete the initial configuration of new customers within the web portal. This includes:

  • Creating a new Customer
  • Creating an Equipment Location


Information you will need to have on-hand to complete this process consists of:

  • Your Virsae Business Partner login details
  • Your customers details, including:
    • Shipping and billing addresses
    • Primary contact name and phone number (optional)
    • Partners Customer Number (optional: a reference that identifies your customer to your business)
    • Customer Service Desk email address (optional)
    • Customer logo (optional)
  • The MAC address of the appliance, which is on a label on the actual appliance (Only required if a Hardware Appliance is being deployed).

Logging In

To log on, browse to https://servicemanagement.virsae.com or your specific Business Partner VSM URL.


At the login page, enter your email address and password.

Adding a New Customer

After logging in as a Virsae Business Partner, the Partner landing page will be displayed.

From the ‘Service Desk’ menu on the top bar, select ‘Customers’ to go to the customer list.


Click the 'Add Customer' buttom to add a new customer.


In the ‘Details’ tab, enter the customer and partner details, you can also upload a customer logo if you wish.


Field NameDetails

Display Name

Free text customer name

Customer Service Desk Email

The customers service desk email address. This is the destination for alarms and general notification (optional).

VSM Express Customer

Select this when the customer is subscribed to VSM Express or an Access Concentrator only deployment.

For Access Concentrator only deployments, this field is mandatory.

Partner Account number

The partner account number. This is used by the partner to bill the customer. This number would typically be defined in the financial relationship between the partner and their customer(optional).

Partner Customer Number

The customer number. This is a billing reference that the BP knows the customer by – E.g. from the partners CRM system (optional).

Partner Service Desk Email

The partner service desk email address specifically for this customer. This is where alarms and general notifications for this customer will be sent. If empty, all emails will be sent to the partner service desk address specified within the Business Partners settings.

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