This report can be used to see call volumes to assess capacity requirements and particularly valuable for identifying where traffic congestion issues may be evident.
Microsoft Teams Direct Routing Calls
For Microsoft Teams equipment this report shows call volumes for:
- Inbound Calls
- Outbound calls
- Transferred calls
- Forwarded calls
- Auto Attendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues Calls
A Summary panel shows the Busiest hour within the date range specified.
IP Office Trunk Group Calls
For IP Office equipment this report shows call volumes for:
- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
Cisco Unified Border Element (CUBE)
Ribbon Edge Session Border Controller (SBC)
For Ribbon SBC equipment this report displays
- Peak current calls
- Total calls
- Connected calls
- Refused calls
- Errored calls
- Blocked calls
A Summary panel shows the Busiest hour within the date range specified.
Genesys Trunk Group Calls
For Genesys equipment this report displays one page per Trunk Base name for the period selected.
- Incoming Calls
- Outgoing calls
A Summary panel shows the Busiest hour within the date range specified.
- Peak Incoming call volume for busiest hour
- Peak Outgoing call volume for busiest hour
