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Video Overview

Use this report to see if usage is  trending up or down:

  • Trending Up - are more licenses required or perhaps is a review is required?
  • Trending Down - can licenses be relinquished and cost reduced?


NOTE: This is a line chart and requires a minimum of 3 days to be selected.

The License Usage Trend report below has been used to visualize the rate of consumption of Logged-in ACD Agents.

Using this report data, call center management can move quickly to purchase additional licenses, prior to the ceiling of 20400 agents being breached. 







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