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General

Protocol Validation From Virtual Collector

This feature allows customers with ONLY a virtual collector to use protocol validation functionality. Customers with a regular collector, or a combination of regular and virtual collectors already have this function.

Protocol validation allows customers to check if an IP Address or URL is reachable and responsive. For more information about protocol validation click here  (R194.1)


Thresholds

Thresholds for each piece of equipment are now displayed via a Thresholds tab on the Manage Equipment page, when in Edit Equipment.

MOS Distribution Report 

Compatible with Avaya, Cisco and Teams platforms, and now we’ve added Genesys Cloud too. (R199)

Genesys

Conversation Records

Added conversation records with easy access to the original JSON document retrieved from the Genesys API for the conversation.    (R192)

Drill-down into session detail from the conversation to see additional service management information.  (R192.1)

 Added the ability to drill-down further, into the media stream detail. This is helpful when trying to identify where the cause of a poor-quality voice interaction is – it maybe within Genesys Cloud environment, in the Telco environment, in the customers enterprize network, or in the WFH agent’s remote network.    (R193 & 195)


Alarms

Poor voice quality Alarms  -navigate from the alarm directly to the conversation record (R193)

Genesys Cloud Agent is not responding alarm - real-time notification when an agent goes into Not Responding state (R198)



Dasboard

Conversation Summary dashlet


Historical Reports

MOS Distribution Report - We’ve taken the minimum MOS data from Conversation records and used it in the existing MOS Distribution report

License capacity report - summary of the license types  and then the detail of individual users and their assigned licenses



VSM Everywhere

In VSM-E Device Details we have added visualizations for the Wi-Fi Signal Strength and Link Quality over a 2-hour period under the Network tab. A mouse-over on Link Quality or Signal Strength data points shows configuration details captured at the same time as the performance metric.

Historical Reports

Wi-Fi report - Link quality and signal strength


Profile Groups

The Profile Group can now be edited on the user from the VSM_E Devices page

Thresholds

General

We’ve taken the minimum MOS data from Conversation records and used it in the existing MOS Distribution Report



Dashboards V3

Call Summary dashlet added



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