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Genesys Agent Alarm


Created alarm for Genesys Agent


Other Implementations

  • Standalone server Dashlet Used memory calculation to be changed to use 'Available'.
  • AI Processor UK deployment
  • VSM-E Client to be language/region agnostic.
  • Notification API to get Logged in Agents.
  • Update sizes in V2 or V3 to enable switching between them with minimal re-arrangement.


Bug Fixes

  • SIP Response Summary Dashlet will not load when configured for 'All'.
  • VSM Mean Opinion Score Dashlet mouseover text values aligned.
  • VQM Mean Opinion Score and Active Streams Dashlets do not populate unless saved twice.
  • When someone subscribes to a document, RTGAPI is notifying everyone by mistake of a document change
  • Missing hints added to all Dashlets.
  • Speed test probe fix for performing speed test.
  • Custom script output in dashboard now shows appropriate Information.



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