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New feature

Protocol Validation From Virtual Collector

This feature allows customers with ONLY a virtual collector to use protocol validation functionality. Customers with a regular collector, or a combination of regular and virtual collectors already have this function.

Protocol validation allows customers to check if an IP Address or URL is reachable and responsive. For more information about protocol validation click here


An example of using protocol validation from a virtual collector is to check if your Genesys Cloud is working.

  • Ensure that your agents are able to login by using protocol validation to test the login URL.




Bug Fixes

On Genesys Conversation drill down, the Max Latency in Media Streams was missing. This has now been fixed.

We've improved the loading bar and mouse overs for date range buttons on the Genesys conversation records page.

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