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Trunk Group Call report - Genesys Cloud 

The Trunk Group Call report can now be run for Genesys equipment. You'll find this report under Capacity Manager.

You can use this to report on call volumes to see

  • Incoming connected calls
  • Outgoing connected calls
  • Peak Incoming and Peak Outgoing for the period reported on

VSM-E Devices - Warning Symbols added for CPU and Memory

Workstation CPU or Memory high occupancy may negatively affect voice and video quality so we've added warning symbols to highlight when this happens:

Red       - When both CPU and memory when CPU is higher than 80% AND Memory higher than 74%

Amber   - When Memory when Memory is higher than 74% OR when CPU is higher than 80%


BUG Fixes

CMS Call history - if you had a query saved using the Quick filter of "last 24 hours", and if you used it days later it would return the data for the original 24 hours period you ran it. This now returns data for the current time minus 24 hours.

Repagination on the Microsoft Teams Call Records grid caused the page to load slowly. This has now been fixed.

On the Manage Equipment page, a filter bar was hidden behind another element on the page. This now renders correctly so the filter bar can be used.

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