This report can be used to see call volumes for
Microsoft Teams Direct Routing Calls
For Microsoft Teams equipment this report shows call volumes for:
- Inbound Calls
- Outbound calls
- Transferred calls
- Forwarded calls
- Auto Attendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues Calls
A Summary panel shows the Busiest hour within the date range specified.
Cisco Unified Border Element (CUBE)
Ribbon Edge Session Border Controller (SBC)
IP Office Trunk Group Calls
For IP Office equipment this report shows call volumes for:
- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
