This report can be used to see call volumes for
Microsoft Teams Direct Routing Calls
For MS Teams equipment this report shows call volumes for:
- Inbound Calls
- Outbound calls
- Transferred calls
- Forwarded calls
- Auto Attendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues Calls
Cisco Unified Border Element (CUBE)
Ribbon Edge Session Border Controller (SBC)
IP Office Trunk Group Calls
For IP Office equipment this report shows call volumes for:
- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
