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This report can be used to see call volumes for Microsoft Teams Direct Routing and IP Office Trunk calls.

Microsoft Teams Direct Routing Calls

For MS Teams equipment this report shows call volumes for:

  • Inbound Calls
  • Outbound calls
  • Transferred calls
  • Forwarded calls
  • AutoAttendant & Call Queues Calls
  • Outbound Auto Attendant & Call Queues Calls



IP Office Trunk Group Calls

For IP Office equipment this report shows call volumes for:

  • incoming connected calls
  • incoming abandoned calls
  • outgoing connected calls



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