Microsoft Call Record Grid
The next phase of the Microsoft Call Records has been released - the addition of this phase adds further information for Microsoft Teams sessions. Now within the Microsoft Session page, you can drill down into segment, media, and media stream details.
Expand the Call Record to see Sessions for organizer and all participants:
Expand an organizer or participant Session to see their Segments, and associated Media. This allows you to see each modality used in the call; Audio, Video, Screen Sharing and Data. This section also contains User Feedback if the Teams post-session survey form was completed:
Expand the Media to see configuration and performance metrics for each modality:
Bug Fixes
There was an issue where when adding a Virtual Location for Microsoft Teams or Genesys Cloud it may fail without a valid error message, this has been corrected so if it fails to create a meaningful error message will be passed to the Web Portal.
An issue presented itself on some customers where selecting a stream in the Voice Quality Management grid would select all streams, this has now been corrected so individual streams could be selected.