VSM has a Real-time reporting panel called a ‘Dashboard’. There are numerous report ‘Dashlets’ that can be displayed on each ‘Dashboard’, depending on which systems you are managing with VSM. The Dashlets provide configuration, capacity, availability and/or performance information related to the consumption of various platform resources.
The purpose of the dashboard is three-fold:
- To enable IT teams to proactively identify potential issues and prevent outages.
- To provide a real time view of overall systems health at a glance without having to rely on end-users reporting problems, using smart color coding of potential issues.
- In the event of a service-impacting incident, to significantly reduce Mean Time to Repair (MTTR), reducing the impact on business operations.
Navigate to dashboards via Service Desk → Dashboards.
- To add a dashboard, click on the ‘Add Dashboard’ button on the Dashboards screen.
- Populate Add Dashboard fields and then click OK.
- Name – The Name of the Dashboard
- Sharing – Private or Public
- If Private only the Owner can view the dashboard
- If Public other users can view the dashboard. Other users can then Open or Copy the dashboard but cannot Edit or Delete it
- Owner – Defaults Users name here and cannot be edited.
- Description – an optional field that describes the contents or use
- Tick box – Allows the Dashboard to Auto Start when the owner logs in. If selected this Dashboard will automatically open in a second browser tab when the owner logs into VSM
- On first Logon you will need to allow Popups for your autostart dashboards
- You have created a new dashboard name. Now select the new name and right click to Open Dashboard to add required dashlets.