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Make sure you have download the latest Raspberry Pi image file from the Service Desk> Files and Folders> Shared with me> Virsae> VSM> VSM Software> Raspberry Pi.
To download the latest Raspberry Pi 2 image: right-click the 'Pi2 Rev xxxx.zip '. Once downloaded, extract the file.
To download the latest Raspberry Pi 3/4 image: right-click Right-Click the 'VSM Client RaspberryOS XXXX.zip' file and download. Once downloaded, extract the file.
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