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- Less than 30,000 BHCC; and
- Less than 30,000 IP station users; and
- Less than 10,000 contact centre users; and
- Five, or fewer, call server platforms; and
- Less than 100 servers or generic devices.
| Notewarning |
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This is AND, not OR. The greatest influence runs from 1 through 5. For example, it is possible to have more than five call servers, provided the total BHCC remains less than 30,000. |
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| Info |
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The MPA is only compatible with |
Collector Hardware
Software Collector
The Software Collector requires a dedicated machine or virtual machine to run and must meet the minimum specifications listed in the section below.
There are two software packages to be installed, which combined, comprise the Software Collector. These two packages are the Machine Proxy and the Client Gateway, these packages are available from Virsae.
| Note |
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Proxy servers are not currently supported in the Software Collector. |
Resource Requirements
Resource requirements for the host machine are listed below:
| Item | Specification |
|---|---|
CPU | Min 2 @ 1.2GHZ, Recommended 4 @ 1.2GHZ |
RAM | Min 2 GB, Preferred 3 GB |
DISK | Min 128 GB |
OS | 64Bit Windows 10 or Windows Server 2012 or later |
Feature | .Net 4.6 |
Legacy Hardware Collector (Removing???????)
The VSM Hardware appliance ships as a 1U 19” rack mount form factor server with rack mounting brackets.
The VSM Hardware appliance needs to be placed in a safe location requiring only power and LAN connection. The LAN connection needs to be configured with either fixed IP addressing or DHCP.
The VSM Hardware appliance runs virtualised services within the same hardware configuration. An initial setup for configuration is required to set the network details of the host machine.
This configuration is performed by directly connecting the appliance maintenance port to the engineer’s computer at the time of installation. All other settings are passed from the Virsae cloud computing service to the appliance.
There are two IP addresses required for the appliance:
- The IP address of the VSM Appliance Host
- The IP address of the VSM Machine Proxy (Probe service)
These are different IP addresses on the same LAN connection.
| Note |
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Where data needs to be directed to the probe server from various devices, such as SNMP traps and syslog data, this requires a defined static IP address. As such a static IP address or DHCP Reservation is preferred. |