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This update introduces a preview into a range of new functionality on our 2021 roadmap.

Table of Contents


New VMWare Dashlet

In the first phase of support for VMWare it is now possible to Manage VMWare equipment and monitor via a specialized

VMWare VMware System Health Summary Dashlet


In this special preview release, the dashlet shows the status of the hosts, and virtual machines within them as well as their power status.


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Watch this space more functionality coming soon!


Ability to configure and run custom PowerShell Commandlets from within VSM

VSM now provides you with even more control over your windows Windows environments. 

We have added the ability to periodically execute custom PowerShell commands for Managed Windows Servers and view results within VSM.

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A maximum of five PowerShell commandlets may be added with minimum frequency of 5 minutes.

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Password Complexity Improvements

In addition to MFA, we have added the ability to increase your users' password complexity.   This functionality is configurable under your account settings. 

By default every password must:

  • be at least 8 characters long
  • comprise alphanumeric characters, including at least one uppercase letter, one lowercase letter, and one number

Administrators have the ability to further customize password complexity by defining the minimum password length which can be set to a maximum of 15 characters. This is managed under the entity account settings tab.

Note that existing users whose passwords do not meet these requirement will be made to change their password the next time they log on to VSM.

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Ability to select multiple ACMs for Call Rate Report

Previously, when running the Call Rate Report it was only possible to select one ACM per location.  This has been updated and it is now possible select one ore more ACMs.  Each The report for each ACM is displayed on a separate page. 


Latest updates 

Missed our last mail from the Service Desk?  It is now possible to read the latest updates via the top menu:

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Bug Fixes

Manage Equipment page 

  • There have been several performance improvements made to this page
  • Previously, there were some problems around editing Windows Servers.  This has now been fixed. The Import button is back
  • When adding new equipment, there is an 'Add Another' checkbox, which previously did not always work as expected.  This has now been fixed. 

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For a brief period there was a processing issue causing CDR data for some customers to not be visible.  For other customers there was an issue where the data was showing in the wrong columns on the CDR page.  This was a temporary glitch.   Both issues have now been retrospectively fixed.

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Previously, there was an issue where, if a user manually resolved a customized threshold alarm, either on the Dashlet or Manage Alarms page, then that threshold alarm would not re-raise when it was next breached.

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