The Call Detail records (CDR) feature provides information on incoming and outgoing calls for administration purposes.

  • Call Detail records are integrated with the Voice Quality Management (VQM) data, including stream path, graphics, and configuration details - access by right clicking on a stream and selecting Details.

To create a filter:

Add a filter name:

  1. Click on the drop down box and select <<create new rule set>>
  2. A pop up box appears for you to create a Rule Set name. Add name and select Save.
  3. You will now be required to populate the expressions in your filter.

Add expressions to your filter:

A basic search requires three mandatory expressions: location, equipment and date time range.

  1. Create a filter to retrieve call detail records that match a set of "Expressions".
    1. Select Filter condition from dropdown list 
    2. Select operand required which may include =,<,>,!=
    3. Select or specify filter object
  2. Double-click the expression to select the condition, select operand where applicable.
  3. Press "Save" after selecting each condition to have it be applied.
  4. Additional expressions can also be added to filter, such as incoming call conditions, call duration, dialed number, etc.
    1. Press the "+" button to add additional filter expressions
    2. Press the "-" button to remove additional filters
  5. When satisfied with your filter, press "Apply".
  6. Press Save to keep this filter to reuse at a later date,
    1. Saved filters will appear in the dropdown box below
  7. Once your data has been retrieved using the filter conditions:
    1. use the search boxes below the column headings to quickly sort or find specific data points
    2. click on column heading to sort A-Z, then click again to sort Z-A
    3. Mouse-overs are available on column headings

    4. View Voice Quality data by right clicking on a stream and selecting Details

      1. Select Configuration, Stream Path or Stream Details tab


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