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  • Ensure that your agents are able to login by using protocol validation to test the login URL.




Bug Fixes

  • On Genesys Conversation drill down, the Max Latency in Media Streams was missing. This has now been fixed.
  • We've improved the loading bar and mouse overs for date range buttons on the Genesys conversation records page.
  • Adding new Protocol Validation under Virtual Location did not update the Protocol Validation status and showed N/A which is now fixed. In addition when adding Validation Target, the validation field should only have External as its selectable value, before it displayed Internal.