2023/12/08 Only available in Dashboards-preview
The Genesys Cloud Conversation Summary dashlet is located in the System Health category.
Table of Contents |
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Note that "Agents Logged-in" is snap shot snapshot of actual logged-in agents, refreshed every15 minutes.
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The top panel of the dashlet displays completed conversation records. If no MOS has been received, then these records will not be included in the count under Stream Quality.
Stream Quality
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An overview of conversation quality using MOS scores
- quality in graphical form and
- area graph
- summary table.
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Session Summary
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Donut charts
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show how your users are engaging with Genesys Cloud and is displayed by:
- Session Media Type by modality
- Session Originating Direction (Inbound or Outbound)
- Session Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
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Agents
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- Current Logged-In Agents
- Configured Agents
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Scrolling Banner
A ticker-tape display for the health status of the Genesys Cloud services:
- Outage is displayed red
- Degraded is displayed amber
- Partial Outageis displayed amber
- Normal is displayed green
- Maintenance is displayed blue
Navigation Links
Note: Link navigation is not available to Dashboard Only users
Links are available from the following places on the dashlet:
Link | navigates to |
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Conversation Records | Genesys Cloud Conversation Data grid |
Stream Quality | Mean Opinion Score Distribution report |
Agents | License Usage Trend report |
Configured agents | License Capacity report |
Logged in agents | VSM-Everywhere Devices grid |
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
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