This This report can be used to see call volumes for volumes to assess capacity requirements and particularly valuable for identifying where traffic congestion issues may be evident.
Table of Contents
Microsoft Teams Direct Routing Calls
For Microsoft Teams equipment this report shows call volumes for:
- Successful Inbound Callscalls
- Successful Outbound calls
- Transferred Failed Inbound calls
- Forwarded calls
- Auto Attendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues CallsFailed Outbound calls
A Summary panel shows the Busiest hour within the date range specified.
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Ribbon Edge Session Border Controller (SBC)
IP Office Trunk Group Calls
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- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
Cisco Unified Border Element (CUBE)
For CUBE equipment this report displays one Dial Peer group per page for the selected period.
- Incoming Calls
- Outgoing calls
A Summary panel shows the Busiest hour within the date range specified.
- Peak Incoming call volume for busiest hour
- Peak Outgoing call volume for busiest hour
Ribbon Edge Session Border Controller (SBC)
For Ribbon SBC equipment this report displays one signaling group per page for the selected period.
- Peak current calls
- Total calls
- Connected calls
- Refused calls
- Errored calls
- Blocked calls
A Summary panel shows the Busiest hour within the date range specified.
Genesys Trunk Group Calls
For Genesys equipment this report displays one page per Trunk Base name for the period selected.
- Incoming Calls
- Outgoing calls
A Summary panel shows the Busiest hour within the date range specified.
- Peak Incoming call volume for busiest hour
- Peak Outgoing call volume for busiest hour
