| Table of Contents |
|---|
Cisco Unified Communication Manager
Cisco Unified Communications (CUCM) is the call-processing component of the Cisco Unified Communications System. It is an IP-based communications system integrating voice, video, data, and mobility products and applications. It enables more effective, secure communications and can transform the way in which we communicate.
VSM and CUCM System health
VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential CUCM resources. This data is mined at all levels, from infrastructure through to the CUCM application layers. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in CUCM that indicate business-impacting issues.
If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration.
Items monitored include not only server processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of dashboards within Service Desk. The purpose of the dashboards is three-fold:
- To enable IT teams to proactively identify potential issues and prevent outages.
- To provide a real time view of overall CUCM health at a glance without having to rely on end-users reporting problems.
- In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause.
...
| title | Page not published |
|---|
Page set to restricted mode, not yet available for public.
TBD: Customer facing Cisco System Health Dashlet Documentation
| Table of Contents |
|---|
Overview
The Cisco System health dashlet allows you monitor general system health, Network connectivity, Network Interface, and SIP Calls.
...
General System Health
- Processor
- Memory
- Uptime
If memory or CPU exceed 80% this is shown a in amber an and an alarm is raised.
Network Connectivity
Network connectivity shows the response time based on a ping requests sent to the equipment. An alarm is raised based on the Equipment Location Failed ping tests will result in an alarm being raised. Criteria defining ping failure is flexible, and is set in Network Connectivity configuration settings
Network Interface
Network Interface shows the status of the network Interfaces and the drilldown will show interface statistics.
SIP Calls
VSM monitors SIP trunks configured in the system.
CUCM SIP Calls Dashlet shows the following:
- SIP Trunks configured in CUCM Server
- Number of (Active & Attempted and Completed ) Voice Calls on each trunk
- Number of (Active and Completed) Video Calls on each trunk