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Introduction

It is essential that certain prerequisites are met before you use this document to configure IP Office. Refer to the Implementation Guide for the correct process flow.

By following the flow chart you will have all the information required, and the work will be completed in the correct order so that work won’t have to be repeated and tests run at the time will be relevant.

Prerequisite

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There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.

Both are covered in this chapter.

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IP Office Configuration

SNMP Trap and Syslog Setup

Select the ‘System Events’ tab and then the ‘Configuration’ sub-tab, Check the ‘SNMP Enabled’ box and enter the preferred community name ‘public’ and the ‘SNMP Port’ 161. Click OK.

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Figure 1 – IP Office Enable SNMP

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Table 1 – SNMP Agent Field Descriptions

Select the ‘Alarms’ tab and click on the ‘Add’ button.

Click the radio button for ‘Trap’, Enter the IP address of the VSM Probe into the ‘Server Address’ field, 162 in the ‘Port’ field, public your preferred community name in the ‘Community’ field, select IP Office from the ‘Format’ drop down, and select warnings from the ‘Minimum Severity Level’ dropdown.

In the Events box, select all alarm types or only those you are interested in then click ‘OK’.

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Figure 2 – IP Office SNMP TrapsTable 2 – SNMP Trap Field descriptions

Click ‘Add’ again and this time click on the Radio button for ‘Syslog’. Enter the IP address of the VSM Probe into the ‘IP Address’ field, 514 in the ‘Port’ field, Select UDP from the ‘Protocol’ dropdown and Enterprise from the ‘Format’ dropdown. In the Events box, select all alarm types then click ‘OK’.

Image ModifiedFigure 3 – IP Office Syslog

Click ‘OK’ to the ‘System Events’ tab.

Table 3 – Syslog Field Descriptions

Configure CDR

Select the ‘SMDR’ Tab, Set the ‘Output’ dropdown to SMDR Only. Enter the IP address of the VSM Probe into the ‘IP Address’ field, entry 9000 in the ‘TCP Port’ field, set ‘Records to Buffer’ field to 500, check the ‘Call Splitting for Diverts’ box. Then click ‘OK’.

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Figure 4 – IP Office SMDR (CDR )Table 4 – CDR Field Descriptions

Configure RTCP for VQM

The following changes are required to define the VSM Probe as the destination for RTCP traffic from the UC environment.

Select the ‘LAN1’ tab, then the ‘VoIP’ sub tab. Enter Uncheck the 'Enable RTCP Monitoring on port 5005' box and then enter the IP address of the VSM Probe into the ‘RTCP Collector IP Address for Phones’ field. Click ‘OK’. 

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Figure 5 – IP Office RTCP output

Table 5 – RTCP Lan1: Voip - RTCP Field descriptions

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Select the 'Telephony' tab, at the bottom left of this tab complete the 'RTCP Collector Configuration' details.

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Telephony - RTCP Collector Configuration

Configure Service User account for Web Services API

VSM utilises the Web Services API on the IP Office to gather information for reporting and Dashboards. The following user needs to be created so that VSM can access the Web Services API on the IP Office. Follow the steps below to administer this user account:

Login to your IP Office as an administrator

Image ModifiedFigure 6 – IP Office Log on

From the Top menu in the IP Office manager select – File> Advanced> Security Settings

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Figure 7 – IP Office Security Settings

Service Security Settings

In Security Settings expand ‘Services’ and select ‘Web Services’.

Set the Service Security Level to ‘Secure, Medium’ if it is not already.

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Figure 8 – IP Office Service Security Level

Table 6 – Web Service Security Field Descriptions

Rights Group Settings

In Security Settings expand the ‘Rights Groups’ branch and check to see if there is already a Rights Group called ‘Web Services’ if there is not you will need to create this using the steps below:

In the Security Settings Menu right-click on ‘Rights Groups’ and select ‘New’

Image ModifiedImage ModifiedFigure 9 – IP Office New rights group

Set the Group Name to ‘Web Services’ and click OK.

Select the new Web Services Rights Group from the list, then in the right hand pane select the ‘Web Services’ tab.

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Figure 10 – IP Office Web Services Rights Group

In this Tab in the IP Office Service Rights pane check the boxes for Config Read All and Service Monitor Read. In the Web Manager Rights pane check all boxes.

Then click OK at the bottom right-hand corner.

Table 7 – Rights Group Field Descriptions

Create Service User

From the Security Settings Tree select ‘Service Users’ then right-click in the ‘Service Users’ pane and select ‘New’

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Figure 11 – IP Office New Service User

Enter a new username and password. Click OK.

In the ‘Service Users’ pane select the user account you just created.

From the Rights Group Membership section check the ‘WebServices’ group and then click the OK button at the bottom right-hand corner.

Image ModifiedFigure 12 – IP Office Service User Rights Group Membership

Table 8 – Service User Rights Group Field Descriptions

This user account is now administered in the IP Office.

If you do not see data from the Webservice user, then it would pay to check the following setting is unchecked.

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Web Portal Configuration

Add IP Office

Login to the VSM web portal using your credentials and password. For the particular customer, select Service Desk > Equipment Locations.

Right-click on the Equipment Location (Appliance) that will serve this particular IP Office and select ‘Manage Equipment’:

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per table 9. 

Select the Vendor ‘Avaya’ and Product ‘IP Office’.

Image ModifiedFigure 13 – Web Portal – Add Equipment

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Table 9 – Web Portal – Add IP Office Field Description

Image ModifiedFigure 14 – Web Portal – IP Office Configure Equipment

SNMP

Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying IP Office:

SNMP V1 or V2

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Figure 15 - Web Portal – IP Office SNMP V1/V2 Query

Table 10 – IP Office SNMP Field Description

SNMP V3

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Figure 16 - Web Portal – IP Office SNMP V3 Query

Table 11 – IP Office SNMP V3 Field Description

Test Access

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to IP Office using the settings you have entered:

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Figure 17 – Web Portal – IP Office Test Access

Both SSH and SNMP should return success. If not, trouble-shoot troubleshoot the configuration.

Once testing is successful, click Save.