| Info |
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This section makes frequent use of data contained in the Technical Requirements. All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section. |
| Table of Contents |
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...
There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal. Both are covered in this chapter.
Table of Contents
AEP Configuration
Adding a new AEP Login
Create an Administrator account. The VSM Probe requires access with Administrative rights The VSM collector requires SSH access to the AEP with AvayaAVPGroup rights (Linux user group 497). Add an account that when used provides access to the Linux bash prompt.
Login to the web administration page for the AEP. Create a user account via User Management> Users> Add:
AEP – Adding a new Login
AEP Login Field Description
...
Fields
...
Setting
...
User Name
...
The name for this user account *see note
...
Enable
...
Yes
...
Roles
...
Select All
...
Password
...
The password for this account * see note
...
Enforce Password Longevity
...
Deselect
| Info |
|---|
| The details you enter here will also need to be entered in the VSM web Portal. |
Click Save.
Setting the SNMP Trap Destination
Set SNMP Traps via System Configuration> SNMP> Add:
AEP – Adding SNMP Trap Destination
AEP Trap Destination Field Description
...
Fields
...
Setting
...
Enable
...
Yes
...
Device
...
NMS
...
Transport Protocol
...
UDP
...
IP Address
...
IP address of the VSM probe server
...
Port
...
162
...
Notification Type
...
Trap
...
SNMP Version
...
1-3
...
Security Name
...
The security name you choose * see note
...
Authentication Protocol
...
SHA
...
Authentication Password
...
Choose an Authentication Password (refer to technical requirements)
...
Privacy Protocol
...
DES
...
Privacy Password
...
Choose a Privacy Password (refer to technical requirements forms)
Click Save.
AEP – Test SNMP Trap Delivery
Click Test.
The AEP will announce “Test Alarm Notification has been sent and an Alarm has been logged. Please clear the alarm as necessary.”
Login to the VSM Web Portal. For the particular customer, select Availability Manager > Manage Alarms:
AEP Test Alarm
The Test Alarm should show as an alarm. If not, trouble-shoot the configuration.
| Info |
|---|
| This test has AEP generate an SNMP trap and ensures VSM receives the same. |
Enabling SNMP Query
Set SNMP Query via System Configuration> SNMP>SNMP Agent Settings:
AEP –SNMP Agent Settings
AEP SNMP Query Field Description
...
Fields
...
Setting
...
Security Name
...
The security name you choose * see note
...
Authentication Password
...
Choose an Authentication Password (refer to technical requirements)
...
Privacy Password
...
Choose a Privacy Password (refer to technical requirements forms)
...
Allow All IP Addresses
...
Select
...
Transport Protocol
...
UDP
...
Default Port Number (UDP:161)
...
Select
- Start an SSH session. At the command prompt type su root. When prompted enter the ‘root’ user password.
- Use the command 'useradd NAME'; where NAME is the account name to create and hit enter.
- Use the command 'passwd NAME'; where NAME is the account name created above and hit enter. Enter the password then hit enter (need to do this twice).
- Enter the command 'chage –M 99999 NAME'; where NAME is the account created above and hit enter to set the System Manager account password to not expire.
- Enter the command 'usermod -g 497 NAME'; where NAME is the account created above then hit enter. This will add the new user to the AvayaAVPGroup. (Note: if Group 497 does not exist the AvayaAVPGroup may be 498 or 986, to confirm you can run the command cat /etc/group and check which group number corresponds to the AvayaAVPGroup)
- Test you can login via SSH with your new credentials.
If you do not have root access Your Business Partner or Avaya should be able to create this account on your behalf.
Some versions of AEP will restrict SSH access to only the 'Cust' account. If this is the case either ask your Business Partner or Avaya to create a named account with SSH access or you can add the 'Cust' user to group 497
Click Save.
Configuring Syslog
Navigate to the Experience Portal Web administration interface then Home > System Configuration > EPM Servers > Syslog Settings. Select whether you would like Audit Logs and Event Logs sent to Syslog.
Enter the IP Address of the VSM Probe (refer to technical requirements forms) in the ‘Syslog Server IP Address’ field.
Experience Portal Syslog
| Warning |
|---|
| ADDING: RTCP |
Configuring VoIP settings
To configure VoIP settings, go through the following procedure:
- Log in to the EPM Web interface using an account with the Administration user role.
- From the EPM main menu, select System Configuration > MPP Servers.
- On the MPP Servers page, click the VoIP Settings button.
- On the VoIP Settings page, enter the appropriate information and click Save.
- If you have changed any VoIP settings, restart all MPPs
Web Portal Configuration
Add AEP
Login to the VSM web portal using your credentials and password.
For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular AEP and select ‘Manage Equipment’
At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button
A form will open which you can populate with the equipment details as per the table below.
Select the Vendor ‘Avaya’ and Product ‘Experience Portal’.
Web Portal – Add Equipment
If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
Web Portal – Add AEP Field Description
...
Field
...
Setting
...
Vendor
...
Avaya
...
Product
...
Experience Portal
...
Equipment Name
...
Friendly name for this AEP
...
Username
...
The administrative username you added to AEP earlier
...
Password
...
The password you added to AEP earlier
...
IP Address / Host Name
...
IP Address of server (Virtual in duplicated servers)
...
Site
...
Friendly name for core site (where this server is located)
Web Portal - AEP Configure Equipment
Complete the Equipment tab and then click on the ‘SNMP Query’ tab.
Click on the down arrow, and select the SNMP version you wish VSM to use for querying the AEP:
SNMP V1 or V2
Web Portal – AEP SNMP V1/V2 Query
AEP SNMP V1/V2 Field Descriptions
...
Fields
...
Setting
...
Version
...
V1, V2
...
SNMP Community String
...
Community String as administered on the AEP
SNMP V3
Web Portal – AEP SNMP V3 Query
AEP SNMP V3 Field Description
...
Fields
...
Setting
...
Version
...
V3
...
Username
...
SNMP V3 Username (refer to technical requirements forms)
...
Authentication Protocol
...
SHA
...
Authentication Password
...
Password (refer to technical requirements)
...
Privacy Protocol
...
DES
...
Privacy Password
...
Password (refer to technical requirements forms)
Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the AEP using the settings you have entered:
Web Portal – AEP Test Access
Both SSH and SNMP should return success. If not, trouble-shoot the configuration.
| Info |
|---|
| The SSH test ensures the VSM probe can connect to, and login using the account configured. |
| Info |
|---|
| The SNMP test ensures an SNMP query can be run. |
Once testing is successful, click Add.
| Table of Contents |
|---|
Introduction
There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal. Both are covered in this chapter.
AEP Configuration
Adding a new AEP Login
Create an Administrator account. The VSM Probe requires access with Administrative rights. Add an account that when used provides access to the Linux bash prompt.
Login to the web administration page for the AEP. Create a user account via User Management> Users> Add:
AEP – Adding a new Login
AEP Login Field Description
...
Fields
...
Setting
...
User Name
...
The name for this user account *see note
...
Enable
...
Yes
...
Roles
...
Select All
...
Password
...
The password for this account * see note
...
Enforce Password Longevity
...
Deselect
| Info |
|---|
| The details you enter here will also need to be entered in the VSM web Portal. |
Click Save.
Setting the SNMP Trap Destination
Set SNMP Traps via System Configuration> SNMP> Add:
AEP – Adding SNMP Trap Destination AEP Trap Destination Field Description
Fields | Setting |
Enable | Yes |
Device | NMS |
Transport Protocol | UDP |
IP Address | IP address of the VSM probe servercollector |
Port | 162 |
Notification Type | Trap |
SNMP Version | 1-3 |
Security Name | The security name you choose * see note |
Authentication Protocol | SHA |
Authentication Password | Choose an Authentication Password (refer to technical requirements) |
Privacy Protocol | DES |
Privacy Password | Choose a Privacy Password (refer to technical requirements forms) |
Click Save.
AEP – Test SNMP Trap Delivery
Click Test. The AEP will announce “Test Alarm Notification has been sent and an Alarm has been logged. Please clear the alarm as necessary.”
Login to the VSM Web Portal. For the particular customer, select Availability Manager > Manage Alarms:
AEP Test Alarm
The Test Alarm should show as an alarm. If not, trouble-shoot the configuration.
| Info |
|---|
| This test has AEP generate an SNMP trap and ensures VSM receives the same. |
Enabling SNMP Query
Set SNMP Query via System Configuration> SNMP>SNMP Agent Settings:
AEP –SNMP Agent Settings
AEP SNMP Query Field Description
Fields | Setting |
Security Name | The security name you choose * see note |
Authentication Password | Choose an Authentication Password (refer to technical requirements) |
Privacy Password | Choose a Privacy Password (refer to technical requirements forms) |
Allow All IP Addresses | Select |
Transport Protocol | UDP |
Default Port Number (UDP:161) | Select |
Click Save.
Configuring Syslog
Navigate to the Experience Portal Web administration interface then Home > System Configuration > EPM Servers > Syslog Settings. Select whether you would like Audit Logs and Event Logs sent to Syslog.
Enter the IP Address of the VSM Probe (refer to technical requirements forms) collector in the ‘Syslog Server IP Address’ field.
Experience Portal Syslog
| Warning |
|---|
| ADDING: RTCP |
Configuring VoIP settings
To configure VoIP settings, go through the following procedure:
- Log in to the EPM Web interface using an account with the Administration user role.
- From the EPM main menu, select System Configuration > MPP Servers.
- On the MPP Servers page, click the VoIP Settings button.
- On the VoIP Settings page, enter the appropriate information RTCP Receiver IP address and Port information in the RTCP Monitor section and click Save.
- If you have changed any VoIP settings, restart all MPPs
Web Portal Configuration
Add AEP
Login to the VSM web portal using your credentials and password.
For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular AEP and select ‘Manage Equipment’
At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button
A form will open which you can populate with the equipment details as per the table below.
Select the Vendor ‘Avaya’ and Product ‘Experience Portal’.
Web Portal – Add Equipment
If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
Web Portal – Add AEP Field Description
Field | Setting |
Vendor | Avaya |
Product | Experience Portal |
Equipment Name | Friendly name for this AEP |
Username | The administrative username you added to AEP earlier |
Password | The password you added to AEP earlier |
IP Address / Host Name | IP Address of server (Virtual in duplicated servers) |
Site | Friendly name for core site (where this server is located) |
Web Portal - AEP Configure Equipment
Complete the Equipment tab and then click on the ‘SNMP Query’ tab.
Click on the down arrow, and select the SNMP version you wish VSM to use for querying the AEP:
SNMP V1 or V2
Web Portal – AEP SNMP V1/V2 Query
AEP SNMP V1/V2 Field Descriptions
...
Fields
...
Setting
...
Version
...
V1, V2
...
SNMP Community String
...
Community String as administered on the AEP
SNMP V3
Web Portal – AEP SNMP V3 Query
AEP SNMP V3 Field Description
...
Fields
...
Setting
...
Version
...
V3
...
Username
...
SNMP V3 Username (refer to technical requirements forms)
...
Authentication Protocol
...
SHA
...
Authentication Password
...
Password (refer to technical requirements)
...
Privacy Protocol
...
DES
...
Privacy Password
...
Password (refer to technical requirements forms)
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Test Access
Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the AEP using the settings you have entered:
Web Portal – AEP Test Access
Both SSH and SNMP should return success. If not, trouble-shoot the configuration.
| Info |
|---|
| The SSH test ensures the VSM probe collector can connect to, and login using the account configured. |
| Info |
|---|
| The SNMP test ensures an SNMP query can be run. |
Once testing is successful, click Add.