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There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.

Both are covered in this chapter.

ACM Configuration

Adding a new ACM Login

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Browse to the Avaya Communication Manager and log in. Click on Security > Administrator Accounts and select Add Login and Privileged Administrator and click submit:
Image ModifiedACM Administer Accounts

 
Enter details as per the table below:Image Removed

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Image Added

Click Submit.

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ACM Add Login Success

Once this account has been created, test it has the correct privileges by logging on an SAT onto the ACM SAT and Linux CLI and running the following non-destructive commands:

ACM ApplicationSAT:

$ display system-parameters customer-options
$ list registered-ip-stations
$ list measurements occupancy summary
$ status ip-network-region
$ monitor security-violations station-security-codes
$ display alarms
$ test port

ACM server Linux Bash commandsCLI:

$ server
$ cat /etc/opt/ecs/ecs.conf
$ pingall –s 1
$ ifconfig –a

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Adding a new Media Gateway Login

The VSM Probe collector requires access to the Media Gateways.

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1. Logon as 'root'

2. Run the command:

   Code Block
   language text
   $ Username {choose a username} password {choose a password} access-type admin

   
   

3. You will then be prompted to enter a password for your new user account.
4. Once complete test you can login to Test you can login to the Gateway with the new credentials.

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SNMP traps are used to capture alarms raised by Avaya Communication Manager, SNMP Access is used by VSM to query certain information from the Avaya Communication Manager.

ACM SNMP Access

The VSM Probe Server collector must be allowed to query the Avaya Communication Manager via SNMP.
Click on SNMP > Access. Click on 'Add/Change'.
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SNMP Access Add/Change

Enter the details in the SNMP Version 2c or 3 option and click the Submit button:
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ACM SNMP Access Field Description

SNMP Traps

The VSM Probe Server collector must be added as a destination for SNMP traps. For this reason, the VSM Probe Server collector must be assigned a fixed IP address.

Click on SNMP > FP Traps. Enter the details in the SNMP Version 2c or 3 option and click the Submit button:
Image ModifiedACM SNMP Add IP Address

ACM SNMP Trap Field Description

After adding the SNMP destination it should be listed on the FP Traps page:
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Next the ACM application also needs to be configured to send INADS alarm information to VSM via SNMP. This is done via the shell command "almsnmpconf".

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$ almsnmpconf -d {VSM Probecollector IP ADDRESS} -c public

Where:

{VSM Probe IP ADDRESS} is the IP address of the VSM probe server (i.e. not the IP address of the physical server).collector.

Check that the INAD SNMP alarms are enabled by executing the following command:

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To complete the SNMP configuration in Avaya Communication Manager, the VSM probe server must be added to the IP Node names table as shown below and then that Name used in the IP Options page.

This configuration allows VSM to request information via SNMP query:
Image ModifiedACM SNMP Node-names IP

ACM SNMP Node-names IP Field Description

Submit the form.

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ACM SNMP System-Paramters IP-Options

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For SIP Stations, you will need to administer this within the 46xxSettings.txt files as follows and/or via Session Manager Device Settings Groups (Refer to Technical Requirements forms):

In the SNMP section edit and uncomment the following settings. Add text as per below:

SET SNMPADD {VSM Probecollector IP Address (V4)}
SET SNMPSTRING {ACM SNMP Community Nameto orquery publicphones}

ACM Firewall

Ensure the Avaya Communication Manager firewall is configured to pass SNMP. Click on Security > Firewall:

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Enable Syslog streaming

ACM 8.0 and earlier:

The following changes are required to define the VSM Probe collector as a destination for Avaya Communication Manager Syslog. Click on Security > Server Log Files:
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ACM Syslog Prior Field Description prior to ACM 8.1

ACM Syslog Field Description prior to ACM 8.1

ACM 8.1 and later:

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The following changes are required to define the VSM collector as a destination for Avaya Communication Manager Syslog. Click on Security > Server Log Files:

Image AddedACM Syslog for ACM 8.1 and Later

Administer any available 'Log Server'.

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Once the Once the details have been entered click the Submit button.

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On page 2, set the 'Log PMS/AD Transactions' field to 'Y':
Image ModifiedImage Modified

 ACM Logging Levels Page 1                                                                                                            ACM Logging Levels Page 2

ACM Logging Levels Field Description

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The following changes are required to define the VSM Probe collector as a destination for ACM Backups.

These Backup files will be sent from the VSM Probe collector to the Virsae Cloud.

Click on Data Backup/Restore > Schedule Backup > Add:
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ACM Off-site Backups ACM Off-site Backups Field Description

Click 'Add New Schedule'.

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The following changes are required to define the VSM Probe collector as a CDR destination.
Use the command 'Change IP-Services' and add the service type for the CDR1 or 2:

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ACM IP-Services Page 1

Go to Go to page 3 and check the setting for the CDR you just configured are as shown in the image below:
Image ModifiedACM IP-Services Page 3

ACM IP-Services Field Description

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Enter the output type as 'Unformatted' and names the output Endpoint CDR1 or CDR2:  
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ACM System-parameters CDRACM CDR Field Description

Submit the form.

Configure RTCP for VQM

The following changes are required to define the VSM Probe as the destination for RTCP (Voice Quality) traffic from the UC environment:
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ACM System-parameters IP-Options Field Description

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SET RTCPCONT 	
SET RTCPMON {VSM Probecollector IP Address (V4)}
SET RTCPMONPORT 5005
SET RTCPMONPERIOD 5

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Avaya Agent For Desktop RTCP

If you are using Avaya Agent for desktop, the RTCP settings need to be set on each client using the following steps:

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1. In the Avaya Agent for Desktop Configuration window, select the Advanced tab.
2. In the RTCP Monitoring Server Settings section, perform the following actions:
   1. In the Address field, type the IP address of the VSM probecollector.
   2. In the Port field, type the port number of the VSM RTCP receiver.
   3. In the Period field, enter ‘5 seconds’.
3. Click Save.

Web Portal Configuration

Add ACM

Log in to the VSM web portal using your credentials and password.

Avaya One-X Communicator RTCP

Avaya One-X Communicator supports sending RTCP packets to VSM. The following settings are required on each instance of One-X Communicator.

Before you begin, please close Avaya One-X Communicator, then:

1. Open the config.xml file located in C:\Users\<username>\AppData\Roaming\Avaya\Avaya one-X Communicator
2. Enter the IP Address of the VSM Collector e.g. 192.168.1.200

<parameter>
<name>RtcpMonitoringIPAddress</name>
<value>192.168.1.200</value>
</parameter>

      3. Enter the port of the RTCP Receiver on the VSM Collector e.g. the default is 5005

<parameter>
<name>RtcpMonitoringPortNumber</name>
<value>5005</value>
</parameter>

      4. Enter the time period in seconds for sending RTCP packets to the VSM Collector, the default is 5.

<parameter>
<name>RtcpMonitoringPeriod </name>
<value>5</value>
</parameter>

      5. Save the config.xml file

You can now reopen One-X Communicator.

Web Portal Configuration

Add ACM

Log in to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations.

Right-click on the Equipment Location (ApplianceCollector) that will serve this particular UC Server and select 'Manager Equipment'.

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A form will open which you can populate with the equipment details using this the table below.

Select the Vendor 'Avaya' and product 'Communication Manager'.

Image ModifiedWeb Portal - Add Equipment

Web Portal – Add ACM Field DescriptionField Description

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Web Portal - ACM Configure Equipment

SNMP

Complete the Equipment tab and then click on the 'SNMP Query' tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the ACM:

SNMP V1 or V2
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ACM SNMP V1/V2 Field Descriptions

Fields	Setting
Version	V1, V2
SNMP Community String	Community String as administered on the ACM

SNMP V3

Image ModifiedWeb Portal – ACM SNMP V3 Query

Table 15 – ACM SNMP V3 Field Description

Under the 'Avaya Phones' section enter the SNMP Community String to be used for querying phones (administered earlier in ‘System-Parameters IP-Options, and the 46xx settings file.

Also administered via Session Manager if applicable) then click the '+' button.

Test Access

Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the ACM using the settings you have entered:
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Web Portal – ACM Test Access

Testing Alarm Receipt

In the 'Manage Equipment' page, right-click on the ACM you just added and select 'Generate Test Alarm':
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The command should execute successfullyBoth SSH and SNMP should return success. If not, troubleshoot the configuration.

1. The SSH test ensures the VSM probe can connect to, and log in using the account configured.
2. The SNMP test ensures an SNMP query can be run.

Once testing is successful, click Add.

Testing Alarm Receipt

In the 'Manage Equipment' page, right-click on the ACM you just added and select 'Generate Test Alarm':
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Web Portal – Updated Avaya Product List

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Return to the home page. For the particular customer, select Availability Manager > Manage Alarms.

The Test should show as an alarm. If not, troubleshoot the SNMP Trap configuration.

Test Access

Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the ACM using the settings you have entered:
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Both SSH and SNMP should return successThe command should execute successfully. If not, troubleshoot the configuration.Image Removed

Return to the home page. For the particular customer, select Availability Manager > Manage Alarms.

The Test should show as an alarm. If not, troubleshoot the SNMP Trap configuration.

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1. The SSH test ensures the VSM collector can connect to, and log in using the account configured.
2. The SNMP test ensures an SNMP query can be run.

Once testing is successful, click Add.

Configure Site Mapping (Optional)

VSM uses the IP Network Region names in Reports and Alarms.

Sometimes the name assigned to the IP Network Region in the ACM configuration is not meaningful to the Business Partner and VSM’s Site Mapping feature allows you to customise this.

Navigate to the customers ‘Manage Equipment’ page, right-click, and select ‘Edit’ on the ACM you wish to add site mapping for.

Image ModifiedWeb Portal – Manage Equipment

On the ‘Edit Equipment’ page, you should see a list of the IPNR’s and IPNR Names as administered in the ACM.

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Web Portal - ACM Site Mapping

If you wish to customize the IPNR Name, click the Pen button.

Add your preferred values in the ‘Customized IPNR name’ field for the IPNR, then click on the tick.

Image ModifiedWeb Portal – ACM Customized Site Mapping

After updating all site mappings click ‘Save’.

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