The Genesys Cloud Conversation Summary dashlet is located in the System Health category.
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Settings
The dashlet can be set to show a historical summary period of the previous 1, 6, 12 or 24 hours.
Note that "Agents Logged-in" is snapshot of actual logged-in agents, refreshed every15 minutes.
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Content
Note that this displays COMPLETED calls. Calls in progress will not be included in the summary count.
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The top panel of the dashlet displays Completed Conversation records by good, satisfactory and poor ratingscompleted conversation records. If no MOS has been received, then these records will not be showin included in the MOS count under Stream Quality.
Stream Quality
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An overview of conversation quality using MOS scores
- quality in graphical form and
- area graph
- summary table.
Session Summary
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Donut charts
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show how your users are engaging with Genesys Cloud and is displayed by:
- Session Media Type by modality
- Session Originating Direction (Inbound or Outbound)
- Session Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
Agents
- Current Logged-In Agents
- Configured Agents
Scrolling Banner
A ticker-tape display for the health status of the Genesys Cloud services:
- Outage is displayed red
- Degraded is displayed amber
- Partial Outageis displayed amber
- Normal is displayed green
- Maintenance is displayed blue
Navigation Links 
Note: Link navigation is not available to Dashboard Only users
Links are available from the following places on the dashlet:
| Link | navigates to |
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| Conversation Records | Genesys Cloud Conversation Data grid |
| Stream Quality | Mean Opinion Score Distribution report |
| Agents | License Usage Trend report |
| Configured agents | License Capacity report |
| Logged |
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| in agents | VSM-Everywhere Devices grid |
Stream Quality (MOS)
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Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
