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Alarm when Genesys Agent state = Not Responding
We've created an alarm for Genesys Agent for when an agents state changes to Not Responding. This will allow Contact Centre Managers to proactively manage their agents when this happens.
Alarms will show with the following details:
| Alarm Name |
...
| Genesys Cloud Agent |
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Other Implementations
- Standalone server Dashlet Used memory calculation to be changed to use 'Available'.
- AI Processor UK deployment
- VSM-E Client to be language/region agnostic.
- Notification API to get Logged in Agents.
- Update sizes in V2 or V3 to enable switching between them with minimal re-arrangement.
| is not responding | |
| Administered ID | Name of The Agent |
| Description | Genesys Cloud Agent is not responding to calls |
Bug Fixes - New Dashboards-preview
- Updated sizes in old and new to enable switching between versions with minimal dashlet re-arrangement.
...
- SIP Response Summary Dashlet will not load when configured for 'All'.
- VSM Mean Opinion Score Dashlet mouseover text values aligned.
- VQM Mean Opinion Score and Active Streams Dashlets do not populate unless saved twice.
- Custom script output in dashboard now shows appropriate Information.
- Standalone server Dashlet Used memory calculation to be changed to use 'Available'.
- Added missing hints to all dashlets. This can now be found in the menu in the top right hand side of each dashlet by clicking on Explain this dashlet
Other Bug Fixes
- VSM-E Client to be language/region agnostic.
- Notification API to get Logged in Agents.
- AI Processor UK deployment
- Speed test probe fix for performing speed test.
- When someone subscribes to a document, RTGAPI is notifying everyone by mistake of a document change
- Missing hints added to all Dashlets.
- Speed test probe fix for performing speed test. Custom script output in dashboard now shows appropriate Information.