This update introduces a preview into a range of new functionality on our 2021 roadmap.
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New VMWare Dashlet
In the first phase of support for VMWare it is now possible to Manage VMWare equipment and monitor via a specialized
VMware System Health Summary Dashlet
In this preview release, the dashlet shows the status of the hosts, and virtual machines within them as well as their power status.
Watch this space more functionality coming soon!
Ability to configure and run custom PowerShell Commandlets from within VSM
VSM now provides you with even more control over your Windows environments.
We have added the ability to periodically execute custom PowerShell commands for Managed Windows Servers and view results within VSM.
Navigate to your Manage Equipment Page, and Edit a Windows Server.
Under the Custom Scripts Tab, enter the PowerShell command details.
For example:
- Retrieve the last 10 lines of an application log file every 5 minutes:
Get-Content c:/User/AppData\Local\Microsoft\Teams/logs.txt | tail -10- Retrieve random Internet Cat Facts every 24 hours
Invoke-WebRequest -Uri 'https://catfact.ninja/fact' -UseBasicParsing | Select-Object -ExpandProperty 'Content' | ConvertFrom-Json
To view command output, click on View Details -> Custom Scripts, for that Windows Server.
A maximum of five PowerShell commandlets may be added with minimum frequency of 5 minutes.
Ability to select multiple ACMs for Call Rate Report
Previously, when running the Call Rate Report it was only possible to select one ACM per location. This has been updated and it is now possible select one ore more ACMs. The report for each ACM is displayed on a separate page.
Latest updates
Missed our last mail from the Service Desk? It is now possible to read the latest updates via the top menu:
Bug Fixes
Manage Equipment page
- There have been several performance improvements made to this page
- Previously, there were some problems around editing Windows Servers. This has now been fixed.
- When adding new equipment, there is an 'Add Another' checkbox, which previously did not always work as expected. This has now been fixed.
Call Detail Records
For a brief period there was a processing issue causing CDR data for some customers to not be visible. For other customers there was an issue where the data was showing in the wrong columns on the CDR page. This was a temporary glitch. Both issues have now been retrospectively fixed.
Thresholds
Previously, there was an issue where, if a user manually resolved a customized threshold alarm, either on the Dashlet or Manage Alarms page, then that threshold alarm would not re-raise when it was next breached.
This behavior was incorrect. If a threshold alarm is resolved manually, it should be re-raised the next time the threshold is re-breached.
There was also an issue where it was not possible to add a CPU or Memory threshold via the Windows Server Dashlet. This has been fixed.
Scheduled Reports
Previously, when business partners created a scheduled report under <Customer> -> Service Desk -> Reports -> Create Scheduled Report, they could only select their BP users, and not customer users they were running the report for.
This has now been fixed, BPs can create a scheduled report on behalf of their customers, and select the target recipients to be their BP Users or the corresponding customer users.
Password Complexity Improvements
In addition to MFA, we have added the ability to increase your users' password complexity. This functionality is also configurable under your account settings.
By default all passwords must be
- At least eight characters long
- Comprise one uppercase letter, lowercase letter, and number
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