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Property NameValue
AWS Account ID595991313776
AWS Account Region

Use AWS AWS Region Based on your Genesys Org Location

Genesys Org RegionGenesys URLAWS Account Region
US East (Virginia)https://api.mypurecloud.comus-east-1
US West (Oregon)https://api.usw2.pure.cloudus-west-2
Canada (Central)https://api.cac1.pure.cloudca-central-1
Europe (Ireland)https://api.mypurecloud.ieeu-west-1
Europe (London)https://api.euw2.pure.cloudeu-west-2
Europe (Frankfurt)https://api.mypurecloud.deeu-central-1
Asia Pacific (Mumbai)https://api.aps1.pure.cloudap-south-1
Asia Pacific (Tokyo)https://api.mypurecloud.jpap-northeast-1
Asia Pacific (Seoul)https://api.apne2.pure.cloudap-northeast-2
Asia Pacific (Sydney)https://api.mypurecloud.com.auap-southeast-2


Event Source SuffixGenesys Cloud Equipment ID Value from here
Topic Filtering

Click on Select Topics and choose

v2.users.{id}.activity 

v2.telephony.providers.edges.{id}.metrics

Click Save

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