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Below is an example dashboard with three dashlets - a Genesys Cloud Conversation Summary dashlet, a Genesys Trunk Summary dashlet and an Alarms dashlet.
Note: Navigation links are not available to Dashboard Only users
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| Dashlet | Link | navigates to |
|---|---|---|
| Genesys Cloud Conversation Summary | Conversation Records | Genesys Cloud Conversation Data grid |
| Genesys Cloud Conversation Summary | Stream Quality | Mean Opinion Score Distribution report |
| Genesys Cloud Conversation Summary | Agents | License Usage Trend report |
| Genesys Cloud Conversation Summary | Configured agents | License Capacity report |
| Genesys Cloud Conversation Summary | Logged in agents | VSM-Everywhere Devices grid |
| Genesys Trunk Group Call | Beside Trunk Base name | Trunk Group Call report |
Alarms Overview (technology agnostic - can be used for any Vendor) | On the 24 hour Summary panel | Alarms report |
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In the new Dashboard service, the Alarm Summary dashlet was reported as slow to load. We've made some improvements to make loading faster. Thanks for your feedback!
User Feedback grid was not populating with the Feedback rating information even though they were showing in Microsoft Teams Records grid. This has now been fixed.
User Feedback that is tagged as 'Not Rated' is now classified as Feedback=No in the Microsoft Teams Call records grid. This makes finding genuine feedback easy. (Bad, Poor, Fair Good, Excellent)
On the Microsoft Teams Call Summary dashlet, the Audio devices count for Uncertified devices was including "null". These are now excluded. Note that devices are per call session so do not correlate directly to unique participants. For example, one participant could join a Teams call using both their mobile phone and their laptop. This is counted as four audio devices and two platforms. Audio devices are split into the capture device (microphone) and render device (speaker).
Newly on-boarded customers (less than 30 days) could not run the Session Quality User Feedback report using the Month selection button. This has now been fixed and the report runs and shows zero data for the days before they were on-boarded.
When the BP was running a report for a Customer in a different time zone to them, the Microsoft Teams Device Usage report was not rendering a chart on the pdf although there was data in the csv file. This has been fixed.
Syslog files were creating multiple folders for the same equipment in Files and Folders. This has now been fixed.
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