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The top panel of the dashlet displays completed conversation records. If no MOS has been received, then these records will not be included in the count under Stream Quality.

Stream Quality

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An overview of conversation quality using MOS scores

quality in graphical form and
1. 1. area graph
2. 1. summary table. 

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Session Summary

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Donut charts

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show how your users are engaging with Genesys Cloud and is displayed by:

• • Session Media Type by modality
  • Session Originating Direction (Inbound or Outbound)
  • Session Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,  

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Agents

1. • Current Logged-In Agents 
   • Configured Agents

Scrolling Banner

A ticker-tape display for the health status of the Genesys Cloud services:

1. 1. 1. Outage is displayed red
      2. Degraded is displayed amber 
      3. Partial Outageis displayed amber
      4. Normal is displayed green
      5. Maintenance is displayed blue

Navigation Links

Note: Link navigation is not available to Dashboard Only users

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