This year we have implemented several enhancements and new Vendors. Here's a few highlights of what we've achieved: 

General

Protocol Validation from virtual collector

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Protocol validation allows customers to check if an IP Address or URL is reachable and responsive. For more information about protocol validation click here  (R194.1)

Dashboards-preview

We are continuously updating our technology and have implemented a "preview" version Dashboards.

Thresholds displayed against equipment

On the Manage equipment page, Thresholds for each piece of equipment are now displayed via a Thresholds tab on the Manage Equipment page. This can be viewed in and edited from Edit Equipment.

MOS Distribution Report extended  

Compatible with Avaya, Cisco and Teams platforms, and now we’ve added Genesys too. 

Dashboards-preview

Implemented a preview version of our new dashboards

Genesys

Note: To get all functionality listed below, some early adopters will need to configure the Amazon Event Bridge. How to here... Genesys Cloud CX#AmazonEventBridgeConfiguration

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• MOS Distribution Report - We’ve taken the minimum MOS data from Conversation records and used it in the existing MOS Distribution report.
• License Capacity report - summary of the license types and then the detail of individual users and their assigned licenses.
• Logged-In Agents - use the License Usage Trend capacity report

VSM Everywhere

Profile Groups

A Users 'Profile Group' can now be edited from the VSM-E Devices page.

Device Thresholds on Profile Group

Note that this requires VSM-E version1.0.94 or higher.

Configure custom thresholds for VSM Everywhere devices in Profile Groups

• Wi-Fi Link Quality and Signal Strength. 
• Memory and CPU. 

Wi-Fi and Signal Strength

In VSM-E Device Details under the Network tab, we have added visualizations for the Wi-Fi Signal Strength and Link Quality over a 2-hour period . A mouse-over on Link Quality or Signal Strength data points shows configuration details captured at the same time as the performance metric.

Export to csv

It is now possible to export (csv) an individuals data for trouble shooting. Right click on the required user and select from Speed Test data, Wi-Fi data or Memory & CPU.

Profile Groups

A Users 'Profile Group' can now be edited from the VSM_E Devices page.

Historical Reports

• Wi-Fi report - see link quality and signal strength over a selected period
• MOS Distribution Report - We’ve taken the minimum MOS data from Teams Call records and used it in the existing MOS Distribution Report

Device Thresholds

Configure custom thresholds for

Wi-Fi Link Quality and Signal Strength. 

 Configure custom thresholds for Memory & CPU. 

Dashboards V3

• Call Summary dashlet added