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This section makes frequent use of data contained in the Technical Requirements. All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section. |
There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.
Both are covered in this chapter.
Table of Contents
ASBC Configuration
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Create an Administrator account. The VSM Probe Collector requires access with the same rights as the IPCS user.
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SNMP is used to capture alarms raised by the Avaya SBC; VSM also queries the SBC via SNMP. The VSM Probe Server must Collector must be added as a destination for SNMP traps and also allowed to Query the SBC.
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Select the SNMP v1/v2 tab then click the ‘Add’ button:
Add a Community Name, an IP address and a port for the SNMP traps to be sent to then click finish:
Avaya SBC Set SNMP v1/v2 Trap Destination Field Description
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You should now see the details you have added in the SNMP v1/v2 tab.
Next click on the ‘Management Servers’ tab then click the ‘Add’ button:
Add the IP address of the VSM appliance Probe Collector then click ‘Finish’:
Avaya SBC Set SNMP Management Server Field Description
| Fields | Setting |
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IP Address | VSM appliance Probe Service IP Address |
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The VSM IP address is the IP address of the VSM probe server (i.e. not the IP address of the physical server). After this IP address add a colon and 162, e.g. 192.168.10.10:162. |
Collector IP Address |
SNMP V3
Select the SNMP v3 tab then click the ‘Add’ button:
When adding:
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Set the ‘Trap IP Address’ to the IP address of the VSM probeCollector. All other settings remain default.
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| Fields | Setting |
|---|---|
Username | Set the username you wish to use for VSM e.g. virsae |
Authentication Scheme | AuthPriv |
AuthPassPhrase | Set a password that meets Avaya’s criteria |
Authentication Protocol | MD5 or SHA (Recommended) |
PrivPassPhrase | Set a password that meets Avaya’s criteria |
Privacy Protocol | DES |
Privilege | Read |
Trap IP Address | VSM probe Collector IP address |
Port | Default – 162 |
Trap Profile | default |
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Once complete, click 'Finish':
You should now see the details you have added in the SNMP v3.
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There are several bugs around SNMP V3 Users on SBC’s from version 7.2.2 onwards. These bugs should be resolved in later versions:
If you have any SNMP V3 query issues, you could try changing the usernames and passwords to basic versions and see if they work. |
Go to the ‘Management Servers’ tab, then click the ‘Add’ button.
Add the IP Address of the VSM Appliance Probe, then Collector then click 'Finish'.
Avaya SBC SNMP v3 Add Management Server IP Field Description
| Fields | Settings |
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IP Address | VSM appliance Probe Service IP Address |
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The VSM IP address is the IP address of the VSM probe server (i.e. not the IP address of the physical server). After this IP address add a colon and 162, e.g. 192.168.10.10:162. |
Collector IP Address |
Syslog
To setup Syslog output from the Avaya SBC to VSM go to System Management> Device Specific Settings> Syslog Management:
Click on the 'Collectors' tab and click on the 'Add' button, choose LOG_LOCAL0 from the 'Facility' drop-down box and set the 'Collector Type' to 'Remote Syslog'.
Set the 'Protocol' to 'UDP' and the 'Address' to '(ip:port)' to the VSM appliance Probe Service collector IP Address and port 514. Finally, click 'Finish'.
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QUERY: The last 5 words of the paragraph above were highlighted.
Avaya SBC Add Collector Profile Field Description
| Fields | Setting |
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Facility | LOG_LOCAL0 |
Collector Type | Remote Syslog |
Protocol | UDP |
Address | ‘VSM appliance Probe Service collector IP Address’:514 |
Now click on the ‘Log Level’ tab and set the level of logging you want to be sent to the collector that was administered. Best practice would be to send all levels for all types.
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QUERY: why was this: "collector that was administered. Best practice would be to send all levels for all types." highlighted? |
Once complete, click 'Save'. You can now log out of Avaya SBC.
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QUERY = The line above was highlighted. |
Backup/Restore
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ADD BACKUP/RESTORE HERE |
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Once complete, click 'Save'.
RTCP Relay for Remote Workers
The Avaya SBCE can relay RTCP generated by remote worker phones on the public network to the VSM Collector located within the customers private network.
This setup requires the SBC to listen for RTCP on one of its public facing interfaces and then pass this via in internal interface to the VSM Collector IP. The remote worker phones will also need to be configured to send RTCP data to the nominated SBCE Public Interface. This will generally be via the 46xx settings file or the Device Settings groups in Session Manager. Both of which are covered in other sections of this documentation server.
To configure the SBCE RTCP relay follow the steps below:
Log into the SBC web interface and navigate to 'DMZ Services ->Relay'.
On the 'Relay Services: SBCE' page select the 'Application Relay' tab, then click 'Add'.
The 'Add application Relay' form will open.
In the 'General Configuration' section:
- Provide a Name for this relay (e.g. Remote-Worker-RTCP)
- Set the 'Service Type' to 'RTCP'.
In the 'Remote Configuration' section:
- Enter the VSM Collector IP address in the 'Remote IP/FQDN' field.
- Set the ‘Remote Port’ to the port number the VSM Collector is using to listen for RTCP (Default port is 5005 unless configured differently via the Service Desk > Equipment Locations > Manage Location > VQM tab).
- Set the 'Remote Transport' field to 'UDP'.
In the 'Device Configuration' section:
- Set the 'Listen IP' to the public interface of the SBCE that you wish the remote worker phones to send their RTCP. (The SBCE will listen for RTCP traffic on this interface)
- Set the 'Listen Port' to the port your remote worker phones use to send RTCP. (The SBCE will listen on this port for RTCP traffic. The default port is 5005).
- Set the 'Connect IP' to the SBCE interface you wish to use to send the relayed RTCP traffic to the VSM Collector, this is usually an internal private interface (This is usually the interface used for signalling to the Session Manager).
- Set the 'Listen Transport' to 'UDP'.
In the 'Additional Configuration' section:
- Set the 'Options' to 'Hop-by-Hop Traceroute' under 'RTCP Monitoring'.
Click 'Finish', you should see your new relay service listed in the Application Relay list.
From the Menu on the left side of the page Navigate to 'Network & Flows → Advanced Options'
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'Network & Flows' on some versions of SBCE has been replaced with 'Device Specific Settings' |
Select the 'RTCP Monitoring' tab.
Check the 'RTCP Monitoring Relay' box, set the 'Node type' to 'Core, Set the 'Relay IP' interface and IP to the same you entered earlier in the 'Connect IP' of the application relay.
Click 'Save'
The RTCP relay setup is now complete and you can now log out of the Avaya SBC.
Web Portal Configuration
Add SBC
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For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular SBC and select ‘Manage Equipment’.
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A form will open which you can populate with the equipment details as per this table.
Select the Vendor ‘Avaya’ and Product ‘Session Border Controller’.
If you are adding more than one piece of the same equipment type, check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
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| Field | Setting |
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Vendor | Avaya |
Product | Session Border Controller |
Equipment Name | Friendly name for this SBC |
Username | The administrative username you added to SBC earlier |
Password | The administrative password you added to SBC earlier |
IP Address / Host Name | IP Address of server (Virtual in duplicated servers) |
Site | Friendly name for core site (where this server is located) |
SNMP
Complete the Equipment tab and then click on the ‘SNMP Query’ tab.
Click on the down arrow, and select the SNMP version you wish VSM to use for querying the SBC:
SNMP V1 or V2
SBC SNMP V1/V2 Field Descriptions
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Version
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V1, V2
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SNMP Community String
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Community String as administered on the SBC
SNMP V3
ACM SNMP V3 Field Description
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Version
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V3
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Username
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SNMP V3 Username (refer to technical requirements forms)
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Authentication Protocol
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SHA
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Authentication Password
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Password (refer to technical requirements)
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Privacy Protocol
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DES
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Privacy Password
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Password (refer to technical requirements forms)
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Test Test Access
Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the SBC using the settings you have entered:
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- The SSH test ensures the VSM probe collector can connect to, and log in using the account configured.
- The SNMP test ensures an SNMP query can be run.
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