This This report can be used to see call volumes to assess capacity requirements and particularly valuable for identifying where traffic congestion issues may be evident.
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For Microsoft Teams equipment this report shows call volumes for:
- Successful Inbound Callscalls
- Successful Outbound calls
- Transferred Failed Inbound calls
- Forwarded calls
- Auto Attendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues Calls
- Failed Outbound calls
A Summary panel shows the Busiest hour within the date range specified.
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- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
Cisco Unified Border Element (CUBE)
For CUBE equipment this report displays one Dial Peer group per page for the selected period.
- Incoming Calls
- Outgoing calls
A Summary panel shows the Busiest hour within the date range specified.
- Peak Incoming call volume for busiest hour
- Peak Outgoing call volume for busiest hour
Ribbon Edge Session Border Controller (SBC)
For Ribbon SBC equipment this report displays one signaling group per page for the selected period.
- Peak current calls
- Total calls
- Connected calls
- Refused calls
- Errored calls
- Blocked calls
A Summary panel shows the Busiest hour within the date range specified.
Genesys Trunk Group Calls
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