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Business Partner Users
Service Desk > Access Concentrator > Access Concentrator
Provides a Business Partner remote access to equipment for configuration and maintenance.
Once the equipment is selected valid protocols are offered to connect such as TELNET, SSH, RDP, etc.
Note: A customer has the ability to disable remote access. This can be viewed via Service Desk> Manage customer.
Service Desk > Access Concentrator > Options
RDP Options for Access Concentrator. (per customer settings)
Service Desk > Access Concentrator > Session History
Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)
Figure 1 - Menu options available to Business Partners
Customer Users
Service Desk > Access Concentrator > Session History
Administrators can view the transaction history for remote access, used by their Business Partner.
- Per equipment, view who has accessed the equipment and when (VSM Login used and Access Request time)
Service Desk > Manage Customer
Customers can disable or enable their Business Partner Remote Access by selecting/de-selecting the check box on the Customer Details page.
