Introduction
The Alarm report is a view of all Alarms that were activated in the date range selected.
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The alarm status is shown as Resolved or Unresolved. Resolved is inferred by way of the date and time.
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This report also shows the time taken to resolve an alarm.
The time to resolve can be seen. When there is a scripted action in the knowledgebase, the Action field contains a summary of the scripted response.
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Note: The work flow engine
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in VSM
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can be used to create customized responses on a BP or customer by customer basis.
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Uses
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- Drive up your SLA adherence through automation
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- Use your own intellectual property to create
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- your own scripted responses in the work flow engine
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- Use in support contract performance reporting
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- in conjunction with your ticketing system
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- Demonstrate how Availability Manager resolves alarms automatically
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- Review as an indicator of potential problems
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- Export
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- to CSV for filtering, sorting or further processing
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Note: Not all alarms have a scripted response as standard, for example a “Queue-to failure” is an indication of misconfiguration and requires a change to be made.
Example
