Introduction
The Alarm report is a view of all Alarms that were activated in the date range selected.
Alarm status is shown as Resolved or Unresolved. Resolved is inferred by way of the date and time.
This report also shows the time taken to resolve an alarm.
When there is a scripted action in the knowledgebase, the Action field contains a summary of the scripted response.
The work flow engine in VSM can be used to create customized responses on a BP or customer by customer basis.
Uses
The Alarms report can be used to:
- Drive up your SLA adherence through automation.
- Use your own intellectual property to create custom scripted responses in the work flow engine.
- Support contract performance reporting, in conjunction with your ticketing system.
- Demonstrate how Availability Manager resolves alarms automatically.
- Indicator of potential problems.
- Export the report to CSV for filtering, sorting or further processing.
Not all alarms have a scripted response as standard, for example a “Queue-to failure” is an indication of misconfiguration and requires a change to be made.
Video Overview
Example
