...
- When each extension was last touched from an administration point of view.
- The last time each station was registered to an ACM.
- When each agent last logged-in.
- The last time each announcement was played.
- The last time a CDR record was generated for each extension.
- When the user last changed Send All Calls state.
- When the user last changed EC500 (Extend calls to cellular number) state.
- The last time a voice mail message was left.
- When another user last left a message via the "leave word" calling feature.
Examples
Example
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The report does not display all of the available data; more data can be accessed by exporting the report as a CSV. By exporting as a CSV you will see a table with the same fields as what is shown in the table below. |
Extension | Name | Last Administrative Change | Last Station Registration | Last Agent Login | Last Play Request | Last CDR | Last SAC Status Change | Last EC500 Status Change | Last MWI Status Change |
8564 | Ross Williams | 14:14:32 2013-03-03 | 2013-03-03 | 2013-06-20 | 2013-03-05 | 2013-03-05 | 2013-06-20 | ||
8312 | CSR 1 | 08:08:32 2013-03-20 | 2013-03-01 | 2013-03-01 | |||||
9716 | After Hours | 01:29:45 2013-03-20 | 2011-03-03 |
...