Introduction
Call rate is an important measurement for Avaya Communication Manager. The BHCC (Busy Hour Call Completions) ultimately drives the requirement on server processing power.
The Call Rate report provides traffic data for all calls (incoming, outgoing, and intercom, etc.) completed on the Avaya Communication Manager server during the selected time range.
The report also shows the busiest 36-second interval (1 one-hundredth of an hour).
Uses
This report can:
- Identify, over an extended time period, the true loading in BHCC.
...
- Be used as an indicator for server hardware upgrade.
Example
In the example below, over 322,000 700 calls were completed in the busiest hour. The busiest interval (36 second period) saw 438 32 calls completed.
