Introduction
The Alarm report is a view of all Alarms that were activated in the date range selected.
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Alarm status is shown as Resolved or Unresolved. Resolved is inferred by way of the date and time.
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This report also shows the time taken to resolve an alarm.
When there is a scripted action in the knowledgebase, the Action field contains a summary of the scripted response.
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The work flow engine in VSM can be used to create customized responses on a BP or customer by customer basis. |
Uses
- Drive up your SLA adherence through automation
- Use your own intellectual property to create your own scripted responses in the work flow engine
- Use in support contract performance reporting in conjunction with your ticketing system
- Demonstrate how Availability Manager resolves alarms automatically
- Review as an indicator of potential problems
- Export to CSV for filtering, sorting or further processing
Note: Not all alarms have a scripted response as standard, for example a “Queue-to failure” is an indication of misconfiguration and requires a change to be made.
Example
