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This section makes frequent use of data contained in the Technical Requirements. All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section. |
Web Portal Setup
Generic Devices are setup in VSM to enable Access Concentrator and/or to add a friendly name and default site to alarms received via SNMP Trap.
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When using Access Concentrator only, all equipment must be installed as Generic Devices. Applications like ACM, SM, SBC etc. will incur extra charges if configured as such. When adding ACM as a Generic Device you need to add server A, server B, each ESS and LSP individually. |
To add a generic device to VSM select the customer you wish to add the generic device to then then navigate to Service Desk> Equipment Locations. Right-click on the Equipment Location that will serve this particular UC Server and select ‘Manage Equipment’
At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button
A form will open which you can populate with the equipment details.
Select the Vendor ‘Generic Devices’.
If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
Generic Devices Field descriptions
Field | Setting |
Vendor | Generic Devices |
Equipment Name | Friendly Name of the device |
IP address/Host Name | IP Address or FQDN of the device |
Site | Free text field, this information will be included in alarm notifications from the VSM Workflow. |
Username (optional) | Administrative Username |
Password (optional) | Administrative Password |
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| Site ID information in the ‘Site’ field will advise your NOC staff of the site where the Generic Device is physically located. This is particularly helpful when the customer has multiple sites. |
Complete the Equipment tab with details of the device you are adding.
Optional
The minimum required information is a Name and IP address or Hostname, however you can add an SNMP version and community string if you wish VSM to query this device for basic information.
To do this, select the ‘SNMP’ tab. Click on the down arrow and select the SNMP version you wish VSM to use for querying the Generic Device:
SNMP V1 or V2
Generic Devices SNMP V1/V2 Field Descriptions
Field | Setting |
Version | V1, V2 |
Community String | Community String that is allowed Read access to the device. |
SNMP V3
Generic Devices SNMP V3 Field Description
Field | Setting |
Vendor | V3 |
Username | SNMP V3 Username |
Authentication Protocol | SHA (recommended) |
Authentication Password | Password |
Privacy Protocol | DES (recommended) |
Privacy Password | Password |
Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the Generic Device using the settings you have entered:
Both SSH and SNMP (if configured) should return success. If not, trouble-shoot the configuration.
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| The SSH test ensures the VSM collector can connect to, and login using the account configured. |
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| The SNMP test ensures an SNMP query can be run. |
Once testing is successful, click Save.