There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.

Both are covered in this chapter.

ACM Configuration

Adding a new ACM Login

The VSM Probe requires access to Avaya Communication Manager with the appropriate user rights.

This can be achieved by creating a new user within Avaya Communication Manager with user profile 18, or a read-only account with the same level of access.

Browse to the Avaya Communication Manager and log in. Click on Security > Administrator Accounts and select Add Login and Privileged Administrator and click submit:

ACM Administer Accounts

 
Enter details as per the table below:

ACM Add Login

ACM Add Login Field Description

Click Submit.

ACM Add Login Success

Once this account has been created, test it has the correct privileges by logging on an SAT and running the following non-destructive commands:
ACM Application

$ display system-parameters customer-options
$ list registered-ip-stations
$ list measurements occupancy summary
$ status ip-network-region
$ monitor security-violations station-security-codes
$ display alarms
$ test port

ACM server Linux Bash commands

$ server
$ cat /etc/opt/ecs/ecs.conf
$ pingall –s 1
$ ifconfig –a

These commands should all return valid data. If not, the account you created is not correct.

Adding a new Media Gateway Login

The VSM Probe requires access to the Media Gateways.

This can be achieved either by using the existing root account or by creating a new administrator account on each Media Gateway.

To use the root account, the password needs to be added to the VSM portal and instructions are in the next section of this manual.

To add a new administrator account, refer to the completed technical requirements forms and run these commands:

G450/430:

1. Logon as 'root'

2. Run the command:

   Code Block
   language text
   $ Username {choose a username} password {choose a password} access-type admin

   
   

3. Test you can login to the Gateway with the new credentials.

G700:

1. Logon as 'root'
2. The prompt should be 'MG-001-1'
3. Run the command: 'session stack'
4. The prompt should now be 'P330-1'

5. Run the command:

   Code Block
   language text
   $ Username {choose a username} password {choose a password} access-type admin

   
   

6. Test you can login to the Gateway with the new credentials.

SNMP Traps and Access

SNMP traps are used to capture alarms raised by Avaya Communication Manager, SNMP Access is used by VSM to query certain information from the Avaya Communication Manager.

ACM SNMP Access

The VSM Probe Server must be allowed to query the Avaya Communication Manager via SNMP.
Click on SNMP > Access. Click on 'Add/Change'.

SNMP Access Add/Change

Enter the details in the SNMP Version 2c or 3 option and click the Submit button:

ACM SNMP Access Field Description

SNMP Traps

The VSM Probe Server must be added as a destination for SNMP traps. For this reason, the VSM Probe Server must be assigned a fixed IP address.

Click on SNMP > FP Traps. Enter the details in the SNMP Version 2c or 3 option and click the Submit button:

ACM SNMP Add IP Address

ACM SNMP Trap Field Description

After adding the SNMP destination it should be listed on the FP Traps page:

ACM SNMP Complete

Next the ACM application also needs to be configured to send INADS alarm information to VSM via SNMP. This is done via the shell command "almsnmpconf".

To use this command, log into the ACM server Linux prompt. Execute the command: 

$ almsnmpconf -d {VSM Probe IP ADDRESS} -c public

Where:

VSM Probe IP ADDRESS is the IP address of the VSM probe server (i.e. not the IP address of the physical server).

Check that the INAD SNMP alarms are enabled by executing the following command:

$ almenable

If the output is:

execute the command below to enable it:

$ almenable –s y

Modify Station SNMP Settings

To complete the SNMP configuration in Avaya Communication Manager, the VSM probe server must be added to the IP Node names table as shown below and then that Name used in the IP Options page.

This configuration allows VSM to request information via SNMP query:

ACM SNMP Node-names IP

ACM SNMP Node-names IP Field Description

Submit the form.

ACM SNMP System-Paramters IP-Options

ACM SNMP System-parameters IP-Options Field Description

Submit the form.

SIP Stations

For SIP Stations, you will need to administer this within the 46xxSettings.txt files as follows and/or via Session Manager Device Settings Groups (Refer to Technical Requirements forms):

In the SNMP section edit and uncomment the following settings. Add text as per below:

SET SNMPADD {VSM Probe IP Address (V4)}
SET SNMPSTRING {ACM SNMP Community Name or public}

ACM Firewall

Ensure the Avaya Communication Manager firewall is configured to pass SNMP. Click on Security > Firewall:

Enable Syslog streaming

The following changes are required to define the VSM Probe as a destination for Avaya Communication Manager Syslog. Click on Security > Server Log Files:

ACM Syslog Prior to ACM 8.1

ACM Syslog Field Description prior to ACM 8.1

ACM 8.1 and later:

ACM Syslog for ACM 8.1 and Later

Administer any available 'Log Server'.

ACM Syslog Field Description For ACM 8.1 onwards

Once the details have been entered click the Submit button.

Sat Terminal

At the SAT terminal, enter the command 'Change Logging-Levels'.

On page 1, set the 'Log Data Values' field to 'Both' and All Action Values (with the exception of Display, Get, List, Monitor and Status) to 'y'.

On page 2, set the 'Log PMS/AD Transactions' field to 'Y':

 ACM Logging Levels Page 1                                                                                                            ACM Logging Levels Page 2

ACM Logging Levels Field Description

Submit the form.

Configure Off-site Backups

The following changes are required to define the VSM Probe as a destination for ACM Backups.

These Backup files will be sent from the VSM Probe to the Virsae Cloud.

Click on Data Backup/Restore > Schedule Backup > Add:

ACM Off-site Backups

ACM Off-site Backups Field Description

Click 'Add New Schedule'.

Configure CDR (Optional)

Complete this section if the CDR feed from the customer will use VSM as a destination.

The following changes are required to define the VSM Probe as a CDR destination.
Use the command 'Change IP-Services' and add the service type for the CDR1 or 2:

ACM IP-Services Page 1

Go to page 3 and check the setting for the CDR you just configured are as shown in the image below:

ACM IP-Services Page 3

ACM IP-Services Field Description

Submit the form.

ACM System-parameters CDR

Use the command 'Change System-Parameters CDR' – using either the primary, if available, or the secondary, if the primary is in use.

Enter the output type as 'Unformatted' and names the output Endpoint CDR1 or CDR2:  

ACM System-parameters CDR

ACM CDR Field Description

Submit the form.

Configure RTCP for VQM

The following changes are required to define the VSM Probe as the destination for RTCP (Voice Quality) traffic from the UC environment:

ACM System-parameters IP-Options

ACM System-parameters IP-Options Field Description

Submit the form.

SIP Endpoints RTCP

The following settings in the 46xx Settings file are mandatory if you have SIP endpoints and you wish to receive VQM for their calls.

SET RTCPCONT 	
SET RTCPMON {VSM Probe IP Address (V4)}
SET RTCPMONPORT 5005
SET RTCPMONPERIOD 5

Avaya Agent For Desktop RTCP

If you are using Avaya Agent for desktop, the RTCP settings need to be set on each client using the following steps:

In the system tray, right-click the Avaya Agent for Desktop icon and select Configuration.

The system displays the Avaya Agent for Desktop Configuration window.

1. In the Avaya Agent for Desktop Configuration window, select the Advanced tab.
2. In the RTCP Monitoring Server Settings section, perform the following actions:
   1. In the Address field, type the IP address of the VSM probe.
   2. In the Port field, type the port number of the VSM RTCP receiver.
   3. In the Period field, enter ‘5 seconds’.
3. Click Save.

Web Portal Configuration

Add ACM

Log in to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations.

Right-click on the Equipment Location (Appliance) that will serve this particular UC Server and select 'Manager Equipment'.

At the bottom of the 'Manage Equipment' page click on the 'Add Equipment' button.

A form will open which you can populate with the equipment details using this table.

Select the Vendor 'Avaya' and product 'Communication Manager'.

Web Portal - Add Equipment

Web Portal – Add ACM Field Description

Web Portal - ACM Configure Equipment

SNMP

Complete the Equipment tab and then click on the 'SNMP Query' tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the ACM:

SNMP V1 or V2

Web Portal – ACM SNMP V1/V2 Query

ACM SNMP V1/V2 Field Descriptions

SNMP V3

Web Portal – ACM SNMP V3 Query

Table 15 – ACM SNMP V3 Field Description

Under the 'Avaya Phones' section enter the SNMP Community String to be used for querying phones (administered earlier in ‘System-Parameters IP-Options, and the 46xx settings file.

Also administered via Session Manager if applicable) then click the '+' button.

Test Access

Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the ACM using the settings you have entered:
 

Web Portal – ACM Test Access

Both SSH and SNMP should return success. If not, troubleshoot the configuration.

1. The SSH test ensures the VSM probe can connect to, and log in using the account configured.
2. The SNMP test ensures an SNMP query can be run.

Once testing is successful, click Add.

Testing Alarm Receipt

In the 'Manage Equipment' page, right-click on the ACM you just added and select 'Generate Test Alarm':

Web Portal – Updated Avaya Product List

The command should execute successfully. If not, troubleshoot the configuration.

Return to the home page. For the particular customer, select Availability Manager > Manage Alarms.

The Test should show as an alarm. If not, troubleshoot the SNMP Trap configuration.

Configure Site Mapping (Optional)

VSM uses the IP Network Region names in Reports and Alarms.

Sometimes the name assigned to the IP Network Region in the ACM configuration is not meaningful to the Business Partner and VSM’s Site Mapping feature allows you to customise this.

Site Mapping will only be available after VSM has performed its initial data collection on the ACM, therefore it is recommended that this is a ‘day 2’ administration.

Navigate to the customers ‘Manage Equipment’ page, right-click, and select ‘Edit’ on the ACM you wish to add site mapping for.

Web Portal – Manage Equipment

On the ‘Edit Equipment’ page, you should see a list of the IPNR’s and IPNR Names as administered in the ACM.

Web Portal - ACM Site Mapping

If you wish to customize the IPNR Name, click the Pen button.

Add your preferred values in the ‘Customized IPNR name’ field for the IPNR, then click on the tick.

Web Portal – ACM Customized Site Mapping

After updating all site mappings click ‘Save’.