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Browse to the Avaya Communication Manager and log in. Click on Security > Administrator Accounts and select Add Login and Privileged Administrator and click submit:
ACM Administer Accounts
Enter details as per the table below:
ACM Add Login
ACM Add Login Field Description
| Anchor | ||||
|---|---|---|---|---|
|
| Fields | Setting |
|---|---|
Login name | Choose a Login name (refer to technical requirements forms) |
Additional groups (Profile) | prof18 |
SAT Limit | none |
Date to disable account | Leave blank |
Password | Choose a password (refer to technical requirements forms) |
Force password change | No |
Click Submit. 
ACM Add Login Success
Once this account has been created, test it has the correct privileges by logging on an SAT and running the following non-destructive commands:
ACM Application
| Code Block | ||
|---|---|---|
| ||
$ display system-parameters customer-options |
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$ list registered-ip-stations |
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$ list measurements occupancy summary |
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$ status ip-network-region |
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$ monitor security-violations station-security-codes |
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$ display |
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alarms
$ test port |
ACM server Linux Bash commands
| Code Block | ||
|---|---|---|
| ||
$ server |
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$ cat /etc/opt/ecs/ecs.conf |
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$ pingall –s 1 |
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$ ifconfig –a |
These commands should all return valid data. If not, the account you created is not correct.
Adding a new Media Gateway Login
The VSM Probe requires access to the Media Gateways.
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Enter the details in the SNMP Version 2c or 3 option and click the Submit button:
ACM SNMP Access Field Description
| Field | Settings |
|---|---|
IP Address | IP address of the VSM Probe |
Access | Read-Only |
Community Name/User Name (v3) | Choose an SNMP User Name or Community Name (refer to technical requirements forms) |
Authentication Protocol (v3) | Choose an Authentication Protocol |
Authentication Password (v3) | Choose an Authentication Password (refer to technical requirements) |
Privacy Protocol (v3) | Choose a Privacy Protocol |
Privacy Password (v3) | Choose a Privacy Password (refer to technical requirements forms) |
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Click on SNMP > FP Traps. Enter the details in the SNMP Version 2c or 3 option and click the Submit button:
ACM SNMP Add IP Address
ACM SNMP Trap Field Description
| Fields | Setting |
|---|---|
IP address | IP address of the VSM Probe |
Notification | trap |
User (v3)/Community Name | Choose an SNMP User Name or Community Name (refer to technical requirements forms) |
Authentication Protocol (v3) | SHA |
Authentication Password (v3) | Choose an Authentication Password (refer to technical requirements) |
Privacy Protocol (v3) | DES |
Privacy Password (v3) | Choose a Privacy Password (refer to technical requirements forms) |
Engine ID (v3) | Not required |
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Next the ACM application also needs to be configured to send INADS alarm information to VSM via SNMP. This is done via the shell command "almsnmpconf".
To use this command, log into the ACM server Linux prompt. Execute the command:
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This configuration allows VSM to request information via SNMP query:SNMP query:
ACM SNMP Node-names IP
ACM SNMP Node-names IP Field DescriptionAnchor NodeNames NodeNames
| Fields | Settings |
|---|---|
Name | VSM Probe IP node-name (refer to technical requirements forms) |
IP address | IP Address (V4) (refer to technical requirements forms) |
Submit the form.
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Anchor IP-Options
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IP-Options
ACM SNMP System-Paramters IP-Options
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| Note |
|---|
If the Download flag is set to yes as shown above then these settings will be downloaded to the phone and will overwrite any 46xxxSettings.txt file settings. |
ACM SNMP System-parameters IP-Options Field Description
| Fields | Settings |
|---|---|
Download Flag? | Y |
Community String | SNMP Community Name (refer to technical requirements forms) or public |
Source Address | VSM Probe IP node-name (refer to technical requirements forms) |
Submit the form.
SIP Stations
For SIP Stations, you will need to administer this within the 46xxSettings.txt files as follows and/or via Session Manager Device Settings Groups (Refer to Technical Requirements forms):
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The following changes are required to define the VSM Probe as a destination for Avaya Communication Manager Syslog. Click on Security > Server Log Files:
ACM Syslog Prior to ACM 8.1
ACM Syslog . Click on Security > Server Log Files:Field Description prior to ACM 8.1
| Fields | Settings |
|---|---|
When Submit button is clicked… | Checked |
Enable logging to the following syslog Syslog server | Selected |
Server name | IP address of the VSM Probe |
Selection for which logs are to be sent | All Checked |
ACM 8.1 and later:
ACM Syslog for ACM 8.1 and Later
Administer any available 'Log Server'.
ACM Syslog Field Description For ACM 8.1 onwards
| Field | Configuration |
|---|---|
| Enabled | Yes |
| Protocol | UDP |
| Port | 514 |
| Server/IP | IP address of the VSM Probe |
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On page 2, set the 'Log PMS/AD Transactions' field to 'Y':
ACM Logging Levels Page 1 ACM Logging Levels Page 2
| Tip |
|---|
These changes increase the logging level to add a greater level of Change Manager reporting.. |
ACM Logging Levels Field Description
| Fields | Setting |
|---|---|
Log Data Values | Both |
All Action Values | Y – Except 'Display' 'Monitor' 'Status' 'List' 'Get' |
Log PMS/AD Transactions | Y |
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Click on Data Backup/Restore > Schedule Backup > Add:
ACM Off-site Backups
ACM Off-site Backups Field Description
| Fields | Setting |
|---|---|
Method | sftp (Secure File Transfer Protocol) |
User Name | Must match the SFTP Backup settings in the Web Portal Equipment Location |
Password | Must match the SFTP Backup settings in the Web Portal Equipment Location |
Hostname | VSM Probe IP Address (V4) |
Directory | / |
Click 'Add New Schedule'.
Configure CDR (Optional)
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The following changes are required to define the VSM Probe as a CDR destination.
Use the command 'Change IP-Services' and add the service type for the CDR1 or 2:
ACM IP-Services Page 1
Go to page 3 and check the setting for the CDR you just configured are as shown in the image below:
ACM IP-Services Page 3
ACM IP-Services Field Description
| Field | Setting |
|---|---|
Local Node | ProcR or C-Lan |
Local Port | 0 |
Remote Node | virsae |
Remote Port | 9000 |
| Reliable Protocol | N |
| Packet Response Timer | 30 |
| Session Connect Message Cntr | 3 |
| SPDU Cntr | 3 |
| Connectivity Timer | 60 |
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Enter the output type as 'Unformatted' and names the output Endpoint CDR1 or CDR2:
ACM System-parameters CDR
ACM CDR Field Description
| Fields | Setting |
|---|---|
Primary/Secondary Output Format (use whichever is spare) | Unformatted |
Primary/Secondary Output Format (use whichever is spare) | CDR1 or 2 |
Submit the form.
Configure RTCP for VQM
The following changes are required to define the VSM Probe as the destination for RTCP (Voice Quality) traffic from the UC environment:UC environment:
ACM System-parameters IP-Options
ACM System-parameters IP-Options Field Description
| Anchor | ||||
|---|---|---|---|---|
|
| Fields | Setting |
|---|---|
Default Server IP Address | VSM Probe IP Address (V4) |
Default Server Port | 5005 – *See Note |
Default RTCP Report Period (secs) | 5 |
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| Info |
|---|
Note: A single Equipment Location can support multiple RTCP Receivers. Each individual ACM and its adjuncts should report to a separate discrete RTCP Receiver using a unique port for each. |
Submit the form.
SIP Endpoints RTCP
The following settings in the 46xx Settings file are mandatory if you have SIP endpoints and you wish to receive VQM for their calls.
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At the bottom of the 'Manage Equipment' page click on the 'Add Equipment' button.
A form will open which you can populate with the equipment details using this table.
Select the Vendor 'Avaya' and product 'Communication Manager'.
Web Portal - Add Equipment
| Tip |
|---|
If you are adding more than one piece of the same equipment type, check the 'Add another' box at the bottom of the form and the bulk of the configuration will be carried over for the next item. |
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Web Portal – Add ACM Field Description
| Field | Setting |
|---|---|
Vendor | Avaya |
Product | Communication Manager |
Equipment Name | Friendly name for this ACM |
Username | ACM Username (refer to technical requirements forms) |
Password | ACM Password (refer to technical requirements forms) |
Username for Media Gateways | Media Gateway Username (refer to technical requirements forms) |
Password for Media Gateways | Media Gateway Password (refer to technical requirements forms) |
IP Address / Host Name | IP Address of server (Virtual in duplicated servers) |
Site | Friendly name for core site (where this server is located) |
Monitored IP Network Regions | Up to 10 Intervening IP Network Regions, comma-separated |
Disable automatic connection to Media Gateways | Check this to stop VSM accessing enhanced Media Gateway service information |
Use the above credentials for all Media Gateways | Unchecking this box allows you to set different credentials for all media gateways |
Web Portal - ACM Configure Equipment
SNMP
Complete the Equipment tab and then click on the 'SNMP Query' tab.
Click on the down arrow, and select the SNMP version you wish VSM to use for querying the ACM:
SNMP V1 or V2
Web Portal – ACM SNMP V1
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/V2 Query
ACM SNMP V1/V2 Field Descriptions
| Fields | Setting |
|---|---|
Version | V1, V2 |
SNMP Community String | Community String as administered on the ACM |
SNMP V3
Web Portal – ACM SNMP V3 Query
Table 15 – ACM SNMP V3 Field Description
| Fields | Setting |
|---|---|
Version | V3 |
Username | SNMP V3 Username (refer to technical requirements forms) |
Authentication Protocol | SHA |
Authentication Password | Password (refer to technical requirements) |
Privacy Protocol | DES |
Privacy Password | Password (refer to technical requirements forms) |
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Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the ACM using the settings you have entered:
Web Portal – ACM Test Access
Both SSH and SNMP should return success. If not, troubleshoot the configuration.
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In the 'Manage Equipment' page, right-click on the ACM you just added and select 'Generate Test Alarm':
Web Portal – Updated Avaya Product List
The command should execute successfully. If not, troubleshoot the configuration.
Return to the home page. For the particular customer, select Availability Manager > Manage Alarms.
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Navigate to the customers ‘Manage Equipment’ page, right-click, and select ‘Edit’ on the ACM you wish to add site mapping for.
Web Portal – Manage Equipment
On the ‘Edit Equipment’ page, you should see a list of the IPNR’s and IPNR Names as administered in the ACM.
Web Portal - ACM Site Mapping
If you wish to customize the IPNR Name, click the Pen button.
Add your preferred values in the ‘Customized IPNR name’ field for the IPNR, then click on the tick.
Web Portal – ACM Customized Site Mapping
After updating all site mappings click ‘Save’.